Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Denise Carmel DZUEKOU MOPI

Ottawa,ON

Summary

Dynamic customer service professional with a proven track record at enhancing client relationships and improving service ratings. Skilled in attentive customer service and adept at resolving issues, I excel in fostering positive experiences and driving customer satisfaction through effective communication and problem-solving.

Overview

2
2
years of professional experience

Work History

Costumer Service

Beauty Store "Papa Mèche"
02.2024 - 12.2024
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
  • Greeted customers warmly to provide exceptional customer service.
  • Contributed to higher occupancy rates through outstanding customer service.
  • Resolved customer service issues related to pricing or discounts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Improved customer service ratings by addressing concerns promptly and professionally.
  • Managed approximately 20 incoming calls, per day from customers.'

Secretary

Global Training Institute
06.2023 - 12.2023
  • Worked well in a team setting, providing support and guidance.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Managed approximately 10 incoming calls, per day from customers.'

Education

High School Diploma -

Lycée De Baré
Cameroon
08-2008

Skills

  • Customer service
  • Attentive customer service
  • Call center customer service
  • Customer service aptitude
  • Customer service and communication skills
  • Customer service standards

Languages

French
Full Professional
English
Limited Working

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Historical Exploration
  • Volunteer Travel

Timeline

Costumer Service

Beauty Store "Papa Mèche"
02.2024 - 12.2024

Secretary

Global Training Institute
06.2023 - 12.2023

High School Diploma -

Lycée De Baré

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Denise Carmel DZUEKOU MOPI