DENISE ARAUS
Calgary,AB
Summary
Dynamic and reliable Sales Associate specializing in relationship building, inventory management, and customer service. Proven track record of exceeding sales targets, and fostering repeat patronage through exceptional service and product knowledge. Skilled in training, organization, and maintaining high department standards by effectively managing inventory and merchandising. Energetic team player dedicated to driving customer satisfaction, achieving sales objectives, and enhancing overall store performance. Recognized for punctuality, hard work, and consistently earning high ratings in customer feedback surveys.
Overview
10
10
years of professional experience
Work History
Sales Associate
Lulea Mindful CL
Santiago, Chile
04.2024 - 06.2024
- Supported the team in achieving sales targets for both in-store and e-commerce channels
- Provided high-quality customer service, ensuring customer satisfaction and loyalty
- Managed inventory and handled shipping logistics, ensuring smooth store operations
- Collaborated on merchandising strategies, maintaining an attractive and functional store layout
Hatha Yoga Instructor
Yoga Studio
Santiago, Chile, Santiago
03.2023 - 06.2024
- Developed and taught Hatha Yoga classes to improve the physical, mental, and spiritual well-being of students.
- Demonstrated proper form, alignment, breathwork, and meditation techniques during classes.
- Improved the health and well-being of class participants by instructing them on healthy lifestyles, food choices, proper movement, and posture.
- Monitored class dynamics to maintain a positive and supportive environment.
- Discussed diverse yoga disciplines and specific poses with students.
- Conducted workshops on yoga philosophy, anatomy, and the importance of breath control.
- Organized workshops and special events to promote wellness within the community.
- Promoted classes and facility amenities on social media.
Community Manager
Freelancer- Self employed
Santiago, Chile
01.2019 - 07.2023
- Develop creative content ideas (posts, videos, stories, polls) that attract the audience and increase engagement.
- Track mentions, hashtags, and trends to stay updated on what’s happening in the industry and among followers.
- Identify and handle critical situations, such as complaints or negative comments, to protect the brand's reputation.
- Conduct analysis and reports on the performance of posts, using social media analytics tools (such as Google Analytics, Instagram Insights, etc.) to adjust strategies based on what works best.
- Implement tactics to increase followers, engagement, and brand visibility, adapting to trends and audience needs.
- Coordinate with influencers, brand ambassadors, or external collaborators for joint campaigns that help amplify the message.
- Identify opportunities for the brand in online conversations, observing what the public is saying about the company or its competitors.
- Monitor the brand's online perception, and seek ways to improve its image or public response.
Lapiz Lopez
Valparaíso, Chile
11.2017 - 12.2018
- Led a team to exceed sales goals, and maintain operational excellence.
- Trained new employees on customer service and operational procedures.
- Oversaw inventory control and order management, reducing stock discrepancies.
- Handled daily financial transactions, and ensured accurate cash reconciliations.
Marketing Assistant Intern
Pumar - ASMAR
Valparaíso, Chile
09.2017 - 12.2017
- Created POP material to boost store visibility and sales
- Conducted market research to inform business strategies and stay competitive
- Proposed an e-commerce platform to expand the company's digital presence
Sales Manager
Artel S.A.I.C. - Librería Nacional
Valparaíso, Chile
03.2015 - 12.2016
- Led a team to exceed sales goals and maintain operational excellence
- Trained new employees on customer service and operational procedures
- Oversaw inventory control and order management, reducing stock discrepancies
- Handled daily financial transactions and ensured accurate cash reconciliations
Marketing Assistant Junior
Clínica Alemana
Santiago, Chile
12.2014 - 03.2015
- Confirmation of attendance and event coordination
- Preparation of rooms for talks and coffee breaks
- Assembly of promotional kits and POP material
- Distribution of Christmas gifts to collaborators
International Patient Service Guide
Clínica Alemana
Santiago, Chile
01.2014 - 02.2015
- Translation and interpretation for international patients
- Coordination of medical appointments and comprehensive patient care
- Guidance within the clinic and management of medical records
Education
200 H. HATHA YOGA INSTRUCTOR -
Ilumina Yoga Academy
02.2023
MARKETING ENGINEERING -
Duoc UC
Valparaíso, Chile12.2019
Skills
- Customer service
- Client service
- Relationship-building skills
- Sales
- Maximizing sales
- Customer experience enhancement
- Problem-solving
- Conflict resolution
- Effective communication
- Store operations
- Inventory management
- Inventory control
- Inventory control procedures
- Cash register operation
- Money transfer systems
- POS (Point of Sale) system operation
- Digital tools proficiency
- Organizational efficiency
- Task prioritization
- Adapt to diverse groups
- Merchandising
- Visual merchandising skills
- Product knowledge
- Proactivity
- Empathy
- English and Spanish speaker
Affiliations
Certified and experienced yoga instructor, skilled in designing and delivering personalized yoga sessions, both online and in person, proficient in creating inclusive, safe, and engaging environments for students of all levels, ensuring proper alignment, breathing techniques, and mindfulness practices, expertise in sequencing flows, adapting poses to individual needs, and integrating meditation for holistic well-being, strong communication and motivational skills are needed to foster a supportive community, highly organized in managing class schedules, tracking student progress, and utilizing digital tools for virtual classes, dedicated to promoting physical, mental, and emotional balance through tailored yoga practices
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Associate
Lulea Mindful CL
04.2024 - 06.2024
Hatha Yoga Instructor
Yoga Studio
03.2023 - 06.2024
Community Manager
Freelancer- Self employed
01.2019 - 07.2023
Lapiz Lopez
11.2017 - 12.2018
Marketing Assistant Intern
Pumar - ASMAR
09.2017 - 12.2017
Sales Manager
Artel S.A.I.C. - Librería Nacional
03.2015 - 12.2016
Marketing Assistant Junior
Clínica Alemana
12.2014 - 03.2015
International Patient Service Guide
Clínica Alemana
01.2014 - 02.2015
200 H. HATHA YOGA INSTRUCTOR -
Ilumina Yoga Academy
MARKETING ENGINEERING -
Duoc UC
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