Summary
Overview
Work History
Skills
Accomplishments
Languages
Affiliations
Certification
Excel
Interests
Timeline
Generic

Denise Wiese

London,Ontario

Summary

With over 18 years of experience in supply chain and logistics management, including a pivotal role at Peavey Industries, I excel in driving performance and enhancing customer satisfaction. Expert in documentation management and proactive problem-solving, I've significantly reduced operational costs and improved service quality, showcasing my ability to thrive under pressure and foster strong business relationships.

Overview

25
25
years of professional experience
1
1
Certification

Work History

International Freight Coordinator

Peavey Industries
01.2018 - 01.2025
  • Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
  • Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
  • Assisted in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
  • Generated detailed reports on key performance indicators to support continuous improvement initiatives within the department.
  • Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
  • Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
  • Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
  • Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
  • Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
  • Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
  • Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
  • Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
  • Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
  • Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
  • Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Promoted a safety-conscious work environment by adhering to strict guidelines for handling hazardous materials and maintaining up-to-date knowledge on regulations.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Prepared and submitted reports on import and export activity to management.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Originated and implemented operational processes and procedures, amplifying productivity.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.

Logistics Coordinator

TSC Stores LP
03.2006 - 12.2017
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
  • Reduced delivery times to customers by optimizing route planning and scheduling.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Updated and maintained databases to track shipments and inventory.
  • Built and established relationships with staff and vendors.
  • Prepared and presented reports to management on logistics performance.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Studied data to identify trends and patterns in transportation activity.

Assistant Store Manager

Liquidation World
04.2000 - 02.2006
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Skills

  • Over 18 Years In Supply Chain
  • Logistics Coordination
  • Operational Logistics Review
  • Customer Satisfaction
  • Logistics Coordination
  • Logistics Management
  • Customer Service Excellence
  • Documentation Management
  • Results oriented/Driving Performance
  • Effective Conflict Resolution
  • Effective Under Pressure
  • Proactive Problem Solving
  • Warehouse/DC operations
  • Logistics Management
  • Customs Documentation

Accomplishments

Acheived cost savings by analyzing the inbound network to identify and propose improvements in the network by reporting a weekly freight factor report of shipments.

Working closely with the Merchandising and Inventory flow departments to optimize efficiency.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working

Affiliations

  • CRSA Global Logistics Corparation / Operations Committee
  • Peavey Joint Health and Safety Committee

Certification

Fanshawe College Excel training course

Excel

Prepared all Reports on Excel and also worked with Share point 

Interests

  • Gardening
  • Knitting and Crocheting
  • Camping
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Animal Care with my 3 dogs

Timeline

International Freight Coordinator

Peavey Industries
01.2018 - 01.2025

Logistics Coordinator

TSC Stores LP
03.2006 - 12.2017

Assistant Store Manager

Liquidation World
04.2000 - 02.2006

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Denise Wiese