Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DENISE WESTLIN

Summary

Committed and hardworking with close to 9 years of experience with customer service-based industries. Dedicated to resolving issues, answering customer questions, and processing transactions. Looking to bring abilities to new positions with room for career growth.

Overview

9
9
years of professional experience

Work History

Massimo's Kitchen Helper

Italian Centre
Edmonton, AB
06.2023 - Current
  • Knowledge of preparing, portioning, and packaging Italian cuisine.
  • Rotating/stocking products in coolers. Following first in-first out procedure.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Completed the deli prep needed for this department weekly.

Deli Clerk

Italian Centre
Edmonton, AB
10.2020 - 06.2023
  • Held the deli team lead position for six months: Duties included making changes to the schedule, leading the team through daily operations and tasks
  • Analyzing stock and placing orders
  • Received new inventory and rotated stock by dates to keep items fresh and usable
  • Updated displays, cases, and other customer-facing areas to increase sales of special items
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash, and maintaining machinery
  • Made orders by slicing, weighing, packaging, and pricing meats and cheeses
  • Created aesthetically pleasing food arrangements for special orders and party trays
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction

Sales Associate

H&M
Edmonton, Alberta
05.2018 - 10.2020
  • Maintained organized, presentable merchandise to drive continuous sales
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Educated customers on promotions to enhance sales.

Barista

Tim Hortons
Edmonton, Alberta
03.2015 - 05.2018
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Maintained regular and consistent attendance and punctuality
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Worked as a reliable team member at Southgate Mall
  • Performed cash duties quickly and efficiently processed payments with cash-handling accuracy
  • Assisted with store/product complaints while providing quality communication.

Education

Some College (No Degree) - Business Accountancy

Northern Alberta Institute of Technology

High School Diploma -

Harry Ainlay School

Skills

  • Problem-solving skills
  • Food Preparation
  • Stock Rotation
  • Experience with staff training
  • Cash register operation
  • Loss prevention
  • Communication skills

References

  • Alazar Shifare, 780-668-4389
  • Lindsey Hall, 780-952-2623
  • Kelsey Pullen, 780-224-4725

Timeline

Massimo's Kitchen Helper

Italian Centre
06.2023 - Current

Deli Clerk

Italian Centre
10.2020 - 06.2023

Sales Associate

H&M
05.2018 - 10.2020

Barista

Tim Hortons
03.2015 - 05.2018

Some College (No Degree) - Business Accountancy

Northern Alberta Institute of Technology

High School Diploma -

Harry Ainlay School

Similar Profiles

CREATE PROFILE
DENISE WESTLIN