Denise Vera
Chino
Summary
Dynamic bartending professional with proven ability to manage high-volume service environments. Experienced in staff management and daily operations, ensuring efficient workflow and customer satisfaction. Strong interpersonal and multitasking skills developed in fast-paced settings, consistently delivering exceptional service to diverse clientele.
Overview
21
21
years of professional experience
Work History
Manager
Scelzi Enterprises.,Inc.
Jurupa Valley
07.2019 - Current
- Direct daily operations to promote efficient workflow and effective resource allocation.
- Coach, mentor and train team members in order to improve their job performance.
- Monitor staff performance and address issues.
- Develop training programs for new employees to enhance skill sets.
- Coordinate training sessions and orientations to ensure employee preparedness.
- Facilitate seamless onboarding processes for new employees across various departments.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Compile financial statements for management review.
- Process customer orders using specialized invoicing software.
- Perform data entry of customer orders into computer system.
- Generated purchase orders for office supplies to ensure availability.
- Coordinate with vendors to order parts and supplies necessary for quick lube services.
- Implement safety protocols to maintain a secure work environment.
Office Manager
Mission Recruiting., Llc.
Brea
09.2015 - 04.2019
- Coordinated office operations, streamlining workflows to enhance overall productivity.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Trained new staff on office procedures and administrative tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries promptly, fostering positive relationships with clients.
- Organized company events including holiday parties, team building activities.
Bartender
Septembers Taproom & Eatery
Upland
09.2015 - 03.2017
- Managed bar area, designed cocktails and menu, and ensured inventory management, regulation compliance, and strong customer relationships.
- Mixed and served a variety of cocktails and beverages to customers.
- Engaged customers to deliver exceptional service, enhancing guest experiences and fostering rapport.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Adhered to health and safety regulations in beverage preparation and service.
- Monitored guests' alcohol consumption to maintain safety and compliance with legal regulations.
- Oversaw accurate bar tabs and facilitated cash and credit card transactions.
Bartender
Oak Tree Sports Bar
Diamond Bar
11.2011 - 08.2015
- Delivered exceptional service by promptly greeting and serving customers, enhancing their overall experience
- Quickly prepared and mixed a variety of simple and complex cocktails
- Developed new signature cocktails, increasing customer orders and enhancing menu appeal
- Consistently balanced cash register to maintain financial accuracy
- Conducted monthly inventory checks to ensure optimal alcohol stock levels
- Served guests various food menu items
Bartender/Lane Waitress
Brunswick Zone
Upland
02.2012 - 06.2013
- Delivered exceptional customer service to enhance guest experience and foster repeat business
- Promptly served all alcoholic beverages and food courses to guests
- Maintained cleanliness of work areas to meet bar standards
- Compiled daily inventory of alcohol to ensure stock availability and minimize shortages
Bartender/Waitress
Hooters
Ontario
05.2005 - 02.2008
- Crafted and served beverages tailored to customer preferences, contributing to overall satisfaction.
- Guided guests in menu selections, enhancing their dining experience with knowledgeable recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Arranged and cleaned tables to be ready for the next customers in efficient ient manner
- Processed cash transactions with accuracy during peak hours, ensuring a smooth service flow.
- Assisted in training new staff on drink preparation techniques.
- Answered inquiries and provided information regarding products and services
- Arranged and cleaned tables to be ready for the next customers in efficient manner
- Performed opening and closing duties including restocking supplies.
Education
Sage College
Moreno Valley, CA03-2026
Salon Success Academy
Upland, CA08-2009
Anaheim Modern Technology School of X-Ray
Anaheim, CA05-2005
Skills
- Team leadership
- Staff management
- Employee training
- Customer service
- Proficient with POS system
- Task prioritization
- Work well in fast-paced environments
- Proven ability to interact effectively with clients and staff of all levels
- Bilingual in both English and Spanish
- Excellent communication skills
- Capable of working under pressure
- Data entry
Timeline
Manager
Scelzi Enterprises.,Inc.
07.2019 - Current
Office Manager
Mission Recruiting., Llc.
09.2015 - 04.2019
Bartender
Septembers Taproom & Eatery
09.2015 - 03.2017
Bartender/Lane Waitress
Brunswick Zone
02.2012 - 06.2013
Bartender
Oak Tree Sports Bar
11.2011 - 08.2015
Bartender/Waitress
Hooters
05.2005 - 02.2008
Sage College
Salon Success Academy
Anaheim Modern Technology School of X-Ray