DENISE VEGA
Moreno Valley
Summary
Crisis Intervention Specialist with Telecare Corporation, skilled in crisis assessment and verbal de-escalation. Proven track record in reducing crisis response time and enhancing client satisfaction through tailored intervention plans. Adept at fostering teamwork and collaboration while maintaining client confidentiality, ensuring high-quality care and support for individuals in distress.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Telecare Corporation
09.2017 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Improved overall team efficiency through regular training sessions and process improvements.
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Documented risk to each client and context of concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Implemented evidence-based interventions for substance abuse treatment.
- Maintained client records to document assessment, treatment plans and progress.
Clerical Associate
Telecare Corporation
09.2017 - 01.2018
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
Behavior Specialist
DESERT ARC
10.2014 - 09.2017
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Implemented data collection systems for monitoring student progress toward behavioral goals, providing regular updates to stakeholders on achievements made over time.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Maintained accurate and confidential records of assigned students.
- Reduced instances of disruptive behavior by implementing proactive behavior support plans.
- Provided emotional support to students and families.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Planned daily activities to keep students engaged and on track with learning goals.
- Maintained accurate records of student progress and attendance.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Developed Individual Education Plans for students with special needs.
Education
No Degree - Early Childhood Studies
California State University, Fullerton
Fullerton, CAAssociate of Arts - Communications
Mt. San Antonio College
Walnut, CA05-2004
Skills
- Professional boundaries
- Verbal de-escalation
- Substance abuse awareness
- Client confidentiality
- Multicultural sensitivity
- Crisis assessment
- Empathy display
- Patient confidentiality
- Mental health assessment
- Boundary setting
- Peer support
- Teamwork and collaboration
- Time management
- Certified in CPR/AED
- Electronic health records
- Patient support
- Client advocacy
- Written communication
- Basic life support for health care providers (BLS)
- Crisis management
- Documentation skills
- Risk evaluation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved AmeriCorps program by completing 760 hours with accuracy and efficiency.
Certification
CPI- Nonviolent Crisis Prevention and Intervention Training
CPR and First Aid
Languages
English
Full Professional
Spanish
Timeline
Crisis Intervention Specialist
Telecare Corporation
09.2017 - Current
Clerical Associate
Telecare Corporation
09.2017 - 01.2018
Behavior Specialist
DESERT ARC
10.2014 - 09.2017
No Degree - Early Childhood Studies
California State University, Fullerton
Associate of Arts - Communications
Mt. San Antonio College
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