Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Umuhoza

Gatineau,Canada

Summary

Dental Assistant with comprehensive background in patient care, dental procedures, and office management. Skilled in assisting with routine and complex dental procedures while maintaining patient comfort. Demonstrated strengths include knowledge of dental hygiene best practices and ability to manage administrative tasks efficiently. Notable for enhancing overall oral health by providing diligent support to dentists during examinations and surgeries.

Overview

13
13
years of professional experience

Work History

Dental Assistant

Dentiste Du Plateau
Gatineau, QC
09.2023 - Current
  • Properly sterilize dental instruments and treatment rooms according to infection control protocols
  • Take dental X-rays
  • Regularly monitor waiting room to ensure patients are seen promptly
  • Accurately collect and record patients' medical/dental histories and vital signs
  • Prepare instrument trays prior to dental procedures
  • Take preliminary impressions for study models and occlusal records
  • Apply fluoride or other decay-preventing agents
  • Maintain cleanliness and hygiene of the clinical environment

Dental Assistant

Centre Dentaire Lapointe
Gatineau, QC
01.2019 - 12.2024
  • Greet and prepare patients for dental examinations
  • Provide technical support during dental surgeries and treatments
  • Polish teeth and apply fluoride
  • Coordinate dentist or surgeon's appointment schedule
  • Ensure the waiting room is in order and patients are seen on time
  • Accurately document medical/dental histories and vital signs

Dental Assistant / Receptionist

Place De Ville Dental Centre
Ottawa, ON
10.2023 - 09.2024
  • Register patients and gather all necessary personal and insurance information
  • Handle billing and process payments
  • Answer and make calls related to patient appointments
  • Competently assist dentists with diagnostic, preventive, general, orthodontic, surgical, and periodontal procedures
  • Disinfect equipment, clean treatment rooms, restock supplies, and prepare for next patient

Dental Receptionist / Dental Assistant / Treatment Coordinator

Connexion Dental Care Group
Ottawa, ON
10.2012 - 12.2018
  • Register patients and gather all necessary personal information
  • Handle invoices and transaction receipts
  • Communicate with insurance companies regarding coverage and payment plans
  • Schedule and manage patient appointments
  • Update patient records after each visit
  • Submit pre-authorizations for dental treatments and follow up with patients
  • Discuss costs and provide treatment estimates
  • Document financial agreements and implement financial policies
  • Educate patients about veneers, implants, crowns, bridges, orthodontics, and other dentist-recommended treatments
  • Follow up with patients with incomplete treatments and send reminder letters
  • Expertly manage emotional or difficult patient situations with empathy
  • Take and develop X-rays
  • Duplicate X-rays as requested by insurance companies

Education

HARP Certification - Dental Assisting (Radiography)

Algonquin College
Ottawa, ON, Canada
01.2014

College Diploma - Dental Assisting

Institut de Formation Professionnel
Montreal, QC, Canada
01.2012

Skills

  • Medical records management
  • Strong manual dexterity
  • Dental radiography expertise
  • Oral surgery assistance
  • Orthodontic procedure support
  • Dental software management

-Abeldent

-Tracker

-Dentrix

-Dentitek

Languages

English
Professional
French
Professional
Chinese (Mandarin)
Limited

Timeline

Dental Assistant / Receptionist

Place De Ville Dental Centre
10.2023 - 09.2024

Dental Assistant

Dentiste Du Plateau
09.2023 - Current

Dental Assistant

Centre Dentaire Lapointe
01.2019 - 12.2024

Dental Receptionist / Dental Assistant / Treatment Coordinator

Connexion Dental Care Group
10.2012 - 12.2018

HARP Certification - Dental Assisting (Radiography)

Algonquin College

College Diploma - Dental Assisting

Institut de Formation Professionnel

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Denise Umuhoza