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Denise Thibodeau
Calgary
Summary
Highly motivated and hardworking Parts Specialist with proven expertise at NAPA Auto Parts, excelling in customer service. Recognized for enhancing workflow efficiency and consistently helping other team members. Skilled in ordering parts and adept at problem-solving, consistently delivering exceptional service and fostering a culture of continuous improvement. I have been with Napa for just over seven years and have learned many skills. I have grown exponentially over the last couple of years. Professionally and personally my experiences with Napa have made me a strong candidate for an assistant manager position.
Overview
7
7
years of professional experience
Work History
Parts Specialist 2
NAPA Auto Parts - Genuine Parts
08.2018 - Current
- Assisted in inventory management and organization of parts for efficient workflow.
- Learned to operate parts lookup systems to provide accurate information to customers.
- Maintained cleanliness and organization of work areas to enhance safety and accessibility.
- Contributed to daily operational tasks, ensuring adherence to safety standards and protocols.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
No Degree - Health Care Administration
ABES
Calgary, AB03-2012
Skills
- Warehouse operations
- Returns processing
- Customer service
- Ordering parts
- Problem-solving skills
- Cycle counting
- Coordinating paperwork
- Goal setting
- Training and coaching
- Active listening
- Cash handling
- Safety procedures
- Customer interaction
Interests
Timeline
Parts Specialist 2
NAPA Auto Parts - Genuine Parts
08.2018 - Current
No Degree - Health Care Administration
ABES