Denise Surposa

• Supervise daily shipping operations, processing 1,200+ orders weekly.
• Implemented a new shipping software system, reducing delivery errors by 60% and improving dispatch times by 25%.
• Led a team of 10 warehouse and logistics staff, increasing productivity through cross-training and performance incentives.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Negotiated new carrier contracts, resulting in annual savings of $100,000.

Maintained proper paper stock levels on the line. Started machine operations by inserting controlled amount of paper keeping the machine going .

• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Resolved issues quickly to maintain productivity goals.
• Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.

Processed customers refunds/returns quickly for a 100%

Customer Satisfaction .

• Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
• Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
• Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

• Monitored cash intake, transactions, deposit records, increasing accuracy, and reducing discrepancies.
• Promptly responded to general inquiries from members,staff and clients via email. served as the company's only bilingual Spanish/English customer service representative. Guaranteeing positive customer service
• Maintained adequate cash supply in cash drawers in multiple
  checkout stations. Responsible for helping the customer in a timely manner.
  Performed store opening duties, including
  counting cash drawers and checking all equipment for proper functioning.