Denise Sparks
Winnipeg,MB
Summary
Resourceful with solid background in event planning and management. Successfully coordinated numerous high-profile events, ensuring seamless execution and client satisfaction. Demonstrated expertise in vendor negotiations and budget management, coupled with strong organizational and communication skills.
Overview
21
21
years of professional experience
Work History
Event Consultant
Collective Event Rentals
05.2022 - 10.2024
- Increased repeat business by providing exceptional customer service and personalized attention to each client''s needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Office Clerk/Dispatcher Clerk
First Choice Couriere & Message Ltd.
11.2019 - 01.2020
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Assisted with payroll and other various office duties
- Inputting accurate phone orders
- Assisting dispatching when needed
Wedding Event Consultant
Dream Day Decorators
04.2018 - 01.2019
- Consistently met deadlines by effectively managing multiple projects simultaneously while maintaining a keen attention to detail.
- Streamlined event logistics, resulting in smoother operations and improved attendee experiences.
- Collaborated with clients to understand their vision, translating it into memorable and well-organized events.
- Brainstormed and implemented creative event concepts and themes.
Rental Consultant
Party Stuff
04.2008 - 04.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Worked with previous owner to implement new sources of revenue with new ideas and products ie* setting up subcontract deal to offer customers linens
- I managed the show room and was responsible for keeping it up to date with current trends
- Designed the booth at the wedding show for many years.
- Key holder
Custodial Aid
River East Transcona School Division
12.2003 - 04.2008
- Improved overall facility appearance through diligent floor care, including sweeping, mopping, and vacuuming.
- Enhanced cleanliness and sanitation by consistently performing thorough custodial tasks in assigned areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Business Administration -
Red River College
12-1993
Skills
- Brand awareness
- Event marketing
- Vendor negotiation
- Guest experience
- Event design
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Event setup and breakdown
Languages
English
Native or Bilingual
Timeline
Event Consultant
Collective Event Rentals
05.2022 - 10.2024
Office Clerk/Dispatcher Clerk
First Choice Couriere & Message Ltd.
11.2019 - 01.2020
Wedding Event Consultant
Dream Day Decorators
04.2018 - 01.2019
Rental Consultant
Party Stuff
04.2008 - 04.2018
Custodial Aid
River East Transcona School Division
12.2003 - 04.2008
Business Administration -
Red River College
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