Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

DENISE SLUGGETT

Strathmore,AB

Summary

Dynamic Parts Manager with a proven track record at RANGELAND RV AND TRAILER SALES, excelling in inventory management and customer relations. Leveraged vendor relations and POS systems operations to enhance stock control, achieving a significant improvement in inventory accuracy. Known for outstanding leadership in staff training and fostering a customer-centric environment, consistently boosting satisfaction levels.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Parts Manager

RANGELAND RV AND TRAILER SALES
Rocky View, Alberta
11.2019 - Current
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided technical advice on the selection of replacement parts.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Updated databases with information about new products or services.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Inspected returned parts for damage before restocking shelves.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Trained new staff members on proper parts handling techniques.
  • Utilized parts management software for inventory tracking and order processing.
  • Participated in trade shows and industry events to stay informed on market trends.
  • Delegated work to staff, setting priorities and goals.
  • Investigated discrepancies between physical inventories and records.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Managed employee schedules and daily assignments.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Ensured accuracy in order processing and invoicing procedures.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Collaborated with the sales team to support marketing and promotional activities.
  • Coordinated with service department to ensure availability of necessary parts for repairs.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Collaborated with other departments to ensure timely deliveries.
  • Managed procurement processes, negotiating with suppliers to secure best prices.
  • Resolved customer inquiries related to part availability or quality issues.
  • Developed and maintained positive working relationships with vendors.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Prepared and managed the parts department budget, including forecasting and expense control.

Parts Manager

PRAIRIE HYDRULIC EQUIPMENT
Calgary, Alberta
11.2008 - 05.2018
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Provided technical advice on the selection of replacement parts.
  • Ensured compliance with industry regulations and standards in parts management operations.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Trained new staff members on proper parts handling techniques.
  • Utilized parts management software for inventory tracking and order processing.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Investigated discrepancies between physical inventories and records.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Managed employee schedules and daily assignments.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Coordinated delivery schedules for incoming orders.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Coordinated with service department to ensure availability of necessary parts for repairs.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Performed regular maintenance checks on storage facilities.
  • Conducted site inspections to ensure compliance with safety regulations and building codes.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Coordinated phases of construction projects from inception to completion.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Collaborated with other departments to ensure timely deliveries.
  • Managed procurement processes, negotiating with suppliers to secure best prices.

RECREATION FACILITY MANAGER

TOWN OF STRATHMORE
Strathmore, Alberta
02.2006 - 11.2008
  • Provided technical guidance to staff regarding facility operations and maintenance issues.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Planned and coordinated the maintenance of facility equipment and systems.
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Conducted regular inspections of facilities to ensure safe working conditions.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

EDWARD MILNE
Sooke, BC
01-1990

Some College (No Degree) - RECREATION FACILITY MANAGEMENT

SAIT
Calgary, AB

Skills

  • Stock management
  • POS systems operations
  • Inventory auditing
  • Warehouse operations
  • Customer service
  • Vendor relations
  • Parts documentation
  • Returns processing
  • Improving customer satisfaction
  • Product promotion
  • Inventory restocking
  • Invoice processing
  • Inventory management
  • Customer relations
  • Forklift operation
  • Performance improvement
  • Purchasing strategies
  • Ordering parts
  • Sales promotion
  • Coordinating paperwork
  • Forecasting demand
  • Profit and loss tracking
  • Stock control
  • Staff training
  • Reviewing deliveries

Certification

  • FORK LIFT AND TELLIHANDLER TRAINING
  • WHIMIS
  • FIRST AID
  • AED TRAINING

Affiliations

  • I RUN A VERY SUCCSESFUL BARREL RACING SERIES IN STRATHMORE AB FOR THE LAST 7 YEARS

Timeline

Parts Manager

RANGELAND RV AND TRAILER SALES
11.2019 - Current

Parts Manager

PRAIRIE HYDRULIC EQUIPMENT
11.2008 - 05.2018

RECREATION FACILITY MANAGER

TOWN OF STRATHMORE
02.2006 - 11.2008

High School Diploma -

EDWARD MILNE

Some College (No Degree) - RECREATION FACILITY MANAGEMENT

SAIT

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