Summary
Overview
Work History
Education
Timeline
Generic

Denise Skidmore

Whittier,CA

Summary

Dedicated, hardworking, and passionate job seeker with strong leadership skills eager to secure a position in a new environment to further expand work experience. Ready to help the team achieve company goals as well as achieve personal goals within a long term career.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Negotiator

Americor Financial LLC
Irvine, CA
09.2023 - Current
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
  • Contribute to the company's overall success by consistently meeting or exceeding individual performance goals by 100-150%
  • Achieve successful debt settlements by establishing strong rapport with clients and creditors.
  • Respond to client concerns and questions about their program, creditors, etc.
  • Assist management by training new employees and develop strategies to help them reach company performance goals.
  • Maintain organization though precise use of Customer Relationship Management (CRM) and Excel.

Senior Department Manager

The Old Spaghetti Factory
Duarte, California
01.2016 - 08.2023
  • Managed 50-100 employees and assisted the General Manager with coaching and training junior management associates.
  • Assisted in the development of departmental policies and procedures to maintain consistency across all customer interactions.
  • Successfully managed high-volume periods through careful planning, staffing, and effective communication between fellow management team.
  • Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
  • Organized and balanced multiple priorities within a fast-paced environment.
  • Conducted regular performance reviews, providing constructive feedback to support employee development.
  • Recruited, interviewed, hired, and led new hire orientation.
  • Improved staffing during busy seasons and maintained during slow seasons, scheduled every department, and reviewed weekly schedules including Back of House to ensure productivity goals are met.
  • Assisted the General Manager with payroll and inventory in an efficient and timely manner.
  • Monitored staff labor and production to ensure the daily goal is met and keep labor violations at a minimum.
  • Participated in a week long Management Seminar in Portland, OR to develop personal goals and management styles.
  • Traveled out of state to help open a new store, specifically built the bar and trained brand new staff about company culture and policies.

Senior Behavior Therapist

Behavior Frontiers LLC
Santa Ana, California
10.2017 - 03.2021
  • Administered therapy and applied behavioral analysis techniques in school, home, and community to facilitate client treatment plan.
  • Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
  • Mentored and trained new therapists, sharing expertise and guidance for successful integration into the role.
  • Attended ongoing professional development training programs and industry seminars to remain current on treatments and techniques.
  • Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
  • Facilitated social skills groups, enhancing peer interaction and communication abilities among clients.

Education

Bachelor of Arts - General Studies:Social Behavior& Human Development

The University of Arizona
Tucson, AZ
08.2011 - 05.2017

Timeline

Negotiator

Americor Financial LLC
09.2023 - Current

Senior Behavior Therapist

Behavior Frontiers LLC
10.2017 - 03.2021

Senior Department Manager

The Old Spaghetti Factory
01.2016 - 08.2023

Bachelor of Arts - General Studies:Social Behavior& Human Development

The University of Arizona
08.2011 - 05.2017

Similar Profiles

CREATE PROFILE
Denise Skidmore