Summary
Overview
Work History
Education
Skills
Languages
Section name
Timeline
Generic

Denise SHI

Vancouver,BC

Summary

Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Responsible [Job Title] provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Key Account Representative

UNICEF
09.2001 - 12.2010
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.

Chief Representative

KongYue Information Technology (HONG KONG) Company
08.1994 - 02.1999
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Developed strategy to combat increased competitive presence within territory.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.

Cashier, Receptionist

Great Wall Sheraton
06.1993 - 07.1994
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Receptionist

Holiday INN (Lido Beijing)
06.1992 - 05.1993
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

No Degree - English As A Second Language

Vancouver Community College
Vancouver, BC
01.2016

Bachelor of Science - English Cultural Studies

Tsinghua University
Beijing
07.2004

Associate of Arts - Accounting

Beijing International Studies University Tourism C
Beijing
07.1992

Skills

  • Analytical Thinking
  • Market Research
  • Account Growth
  • Cross-selling

Languages

English
Professional Working
French
Limited Working
Chinese (Mandarin)
Native or Bilingual

Section name

When you travel, not the trip or the vacation itself, but the whole process of planning, exploring, and returning from a trip is important. I become a well-organizer by travelling more than 20 countries in the world. Travelling is associated with the sense of being innovative. When we travel, we try the local cuisines which we might have never tried before, get exposed to new customs and culture, and get introduced to unfamiliar ideas and beliefs. This stimulates creativity within our thinking, our methods and how we deal with certain situations.


Travelling is more than just about exploring new places. It also allows you to become more tolerant and open towards new cultures and people. It is a great opportunity to connect with locals and other like-minded people from around the globe.


“What a lot of psychological research has shown now is that the ability to engage with people from different backgrounds than yourself, and the ability to get out of your own social comfort zone, is helping you to build a strong and acculturated sense of your own self.”


What you learn in books is great, but travelling offers you the opportunity to learn more about something new every day. The moment you step out of those hotel doors and go out on the street, you learn at least one new lesson.

Timeline

Key Account Representative

UNICEF
09.2001 - 12.2010

Chief Representative

KongYue Information Technology (HONG KONG) Company
08.1994 - 02.1999

Cashier, Receptionist

Great Wall Sheraton
06.1993 - 07.1994

Receptionist

Holiday INN (Lido Beijing)
06.1992 - 05.1993

No Degree - English As A Second Language

Vancouver Community College

Bachelor of Science - English Cultural Studies

Tsinghua University

Associate of Arts - Accounting

Beijing International Studies University Tourism C
Denise SHI