Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated program coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing program coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an executive director position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Daycare/OSC Coordinator
Stepping Stones Day Care Society
03.2017 - Current
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Gathered and organized materials to support operations.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Tracked records, filed documents and maintained communication between clients to manage office activities.
Coached employees through day-to-day work and complex problems.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
Utilized proactive communication abilities to resolve employment-related disputes.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Monitored front areas so that questions could be promptly addressed.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Interceded between employees during arguments and diffused tense situations.
Dayhome Consultant
Stepping Stones Day Care Society
07.2014 - 03.2017
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Daycare Assistant
Stepping Stones Day Care Society
09.2012 - 07.2014
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
Provided lunchtime assistance to monitor children, assist with eating and serve food.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Daycare/Dayhome Sub
Stepping Stones Day Care Society
09.2004 - 04.2012
Participated in ongoing professional development by attending culinary workshops and industry events, staying updated on trends and advancements in the field.