Denise Scriven
Penhold,AB
Summary
Dynamic leader with a proven track record at Mission Thrift Store, enhancing team performance and customer satisfaction through effective problem-solving and team leadership. Excelled in operations management and strategic planning, achieving significant sales growth. Skilled in recruiting and mentoring, with a knack for fostering a collaborative and results-driven work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Mission Thrift Store
05.2016 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved operational efficiency by adopting new technology for inventory management.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enhanced team productivity by streamlining operational processes.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Warehouse Supervisor
Mission Thrift Store
05.2016 - 08.2024
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Managed merchandise inventory transactions.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Developed and implemented strategies to improve team productivity and efficiency.
- Determined staffing needs, developing schedules to staff all shifts.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored progress of tasks to provide feedback for improvement.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored production levels and implemented measures to increase output.
Education
Bachelor Of Science -
University of Alberta
Edmonton, None05.2003
Skills
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Conflict resolution
- Retail operations
- Operations management
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Strategic planning
- Sales growth
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Inventory management
- Process improvement strategies
- Performance evaluation
- Marketing
- Resource allocation
- Marketing tactics
- Policy administration
- Business development understanding
- Sales monitoring
- Closing oversight
- Reporting and documenting
- Orientating and training
- Team motivation techniques
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Professional and courteous
Languages
English
Professional Working
Assets that I bring to Fussion Glass
The greatest asset that I bring to fusion glass is my attitude towards my team. As assistant manager, I brought the entire team together, including over 200 volunteers and 10 staff I always quickly addressed any difficulties or conflicts in a fair manner, which always left all parties very positive, and everyone knew that I had everyone’s interest at heart
Day today, I knew all of my volunteers and staff. They’re strengths and weaknesses, and I always brought the team together and created an extremely positive work environment.
My problem-solving skills are unique. I have always gone to my people who have the most experience in the area of the problem occurs, and I consider them to be the expert.
I am highly adaptable. Over a lifetime of working in many diverse fieldsI have excelled as not only knowing the perfection but understanding. I have always done this by helping all of my teammates in doing so I created a strong foundation and built on that. Please ask me for examples during her interview.
Timeline
Assistant Manager
Mission Thrift Store
05.2016 - 08.2024
Warehouse Supervisor
Mission Thrift Store
05.2016 - 08.2024
Bachelor Of Science -
University of Alberta
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