DENISE SANDOVAL
Tracy
Summary
Highly organized and results-driven professional with over 10 years of experience in medical front and back office operations, office management, and HR/Payroll administration. Proven ability to lead teams, streamline workflows, and manage employee relations while ensuring compliance and efficiency. Skilled in staffing, and patient coordination, with a strong commitment to operational excellence and quality of care.
Overview
14
14
years of professional experience
Work History
Front/Back Office Manager / HR Payroll
Pacific Sleep Disorders Center
Tracy, CA
03.2020 - Current
- Manage daily front and back office operations, ensuring efficient workflow and excellent patient care.
- Oversee payroll, employee records, and benefits administration.
- Perform insurance verification for patients and coordinate benefits with staff and patients.
- Lead hiring, onboarding, and staff training programs.
- Collaborate with management to improve office processes and HR policies.
- Train new staff on payroll procedures and software usage, fostering a knowledgeable team environment.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Front and Back Office Medical Assistant
Pacific Sleep Disorders Center
Tracy, CA
03.2012 - 02.2020
- Assisted with patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated scheduling of appointments, optimizing physician availability and enhancing patient flow.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Assisted in patient care, including vitals, preparation for procedures, and follow up care.
- Handled patient records, billing support, insurance verifications, and benefits coordination.
Education
Associate of Arts - Business Administration And Management
Ohlone College
Fremont, CA06-2028
Certificate of Achievement in Accounting -
Ohlone College
Fremont, CA05-2027
High School Diploma - Business Administration And Management
James Logan High School
Union City, CA06-2002
Skills
- Document management
- Workflow optimization
- Teamwork
- Payroll administration experience
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Data entry
- Payroll processing
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Front/Back Office Manager / HR Payroll
Pacific Sleep Disorders Center
03.2020 - Current
Front and Back Office Medical Assistant
Pacific Sleep Disorders Center
03.2012 - 02.2020
Associate of Arts - Business Administration And Management
Ohlone College
Certificate of Achievement in Accounting -
Ohlone College
High School Diploma - Business Administration And Management
James Logan High School