Denise Rodriguez
Manteca
Summary
Experienced package Auditor with strong work ethic and excellent customer service skills, hard working, self motivated, professional, with multitasking skills and focus on getting the job done right.
Overview
30
30
years of professional experience
Work History
Package Auditor
UPS
Lathrop
10.2016 - Current
- Reviewed operational processes to verify compliance with company policies, enhancing overall audit integrity.
- Reviewed operational processes to ensure adherence to company policies.
- Trained junior auditors on audit procedures and best practices.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Provided superior customer service to small business clients, fostering strong client relationships and satisfaction.
Sales Associate/Freshwater Aquarium Technician
Connies Tropical fish pond store
Castro Valley
06.1996 - 01.2007
- Assisted customers in selecting appropriate fish and pond supplies.
- Ensured cleanliness and organization of store and display areas, enhancing customer experience.
- Monitored water quality in display tanks, ensuring optimal conditions for fish health.
- Managed inventory levels to maintain stock availability for customer needs, supporting sales operations.
- Greeted customers and provided exceptional customer service.
- Addressed customer inquiries with exceptional service and support, fostering customer loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed inventory levels, ensuring stock availability for customer needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Maintained freshwater tanks and ensured optimal water quality.
- Installed and repaired aquarium filtration systems and equipment.
- Conducted routine maintenance on aquariums and pond systems.
- Assisted customers in selecting appropriate fish and plants for their aquariums.
- Educated customers on proper care and feeding of aquatic life.
- Monitored fish health and identified signs of illness or distress.
- Collaborated with team members to manage inventory of aquatic supplies.
- Provided technical support for aquarium setup and troubleshooting issues.
- Repaired defective equipment or replaced broken parts within the aquarium system as needed.
- Responded promptly to customer inquiries about product availability or special orders.
- Provided advice to customers regarding selection of fish species, tank size, and equipment needs.
- Cleaned glass surfaces of tanks using appropriate solutions and tools to ensure visibility into the tank.
- Regularly inspected and monitored the health of freshwater aquariums, fish, and other aquatic life.
- Maintained water chemistry levels to ensure a healthy environment for the fish.
- Ordered supplies such as food, chemicals, and filter media for use in maintaining the aquariums.
- Assisted with setup of new aquariums including installation of filtration systems, pumps, lighting systems, and other necessary components.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Prepared food to meet needs of animals under care with appropriate meals.
- Delivered excellent service to pet owners to drive repeat business.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA06-1989
Skills
- Data analysisRegulatory expertiseMentoringStrong communicationProcess auditing to detailTime managementagementDetail orientation complianceEthical Process improvementreasoning multitasking and organizationDTemperature regulationConcise comDecision-makingl thChemical testing interferenceSOP adherence
- Training and mentoring
- Problem solving
- Root cause analysis
- Water change procedures
- Safety compliance
- Fish health monitoring
- Fish disease treatment
- Disease prevention strategies
- Fish acclimation
- Feeding techniques
- Feeding and nutrition
- Fish breeding
- Parasite identification
- Aquatic plant care
- Habitat enrichment
- Filter system management
- Quarantine procedures
- Operational standards
- Client communication
- Stakeholder engagement
- Strong communication
- Mentoring
- Multitasking
- Time managementagementagement
- Task prioritization
- Attention to detail
- Problem solving
- Professional demeanor
- Filter system management
- Disease prevention strategies
- Quarantine procedures
- Chemical testing
- Feeding and nutrition
- Habitat construction experience
- Time management capabilities
- Facilities maintenance
- Professional demeanor
- Multitasking
- Task prioritization
Timeline
Package Auditor
UPS
10.2016 - Current
Sales Associate/Freshwater Aquarium Technician
Connies Tropical fish pond store
06.1996 - 01.2007
High School Diploma -
Castro Valley High School