Denise Rodrigo

-Managed the outsourced debt recovery (ODC) agencies of the bank by allocating & withdrawing of records.

- Liaised with ODC agencies and other internal stakeholders for one time settlement plans for clients.

- Ensured ODC costs are kept at the respective level.

- Created MI's for Finance department, Group Risk Management department, Retail Credit department, Card Operations department,Internal Audit department & Branches.

• Tracked portfolio behavior of personal loans, home loans & credit cards
• Managed the call quality assurance process
• Tracked efficiency/quality of staff and develop training guides.

• Assisted in the compilation of the Retail Products Non Performing Advances reports
• Calculated and maintained staff incentive payments
• Monitored call quality by random sampling against set standard operating procedures of the bank
• Provided solutions to overdue clients such as, re-structuring, due date changes, rate revisions & settlements
• Liaised with outsource debt recovery agencies regarding, tracing, investigating clients who abscond the bank
• Liaised with other stakeholders both internal and external with regards to clients concerns/complaints.

• Managed the outsourced debt recovery (ODC) agencies of the bank by allocating & withdrawing of records
• Liaised with ODC agencies and other internal stakeholders for one time settlement plans for clients
• Ensured ODC costs are kept at the respective level
• Created MI's for Finance department, Group Risk Management department, Retail Credit department, Card Operations department, Internal Audit department & Branches
• Generated calculations for Retail Loss Given Data / Impairment.