Denise Ramirez
Lemon Grove,CA
Summary
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Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
UCSD Health
03.2022 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process in my 10 years of experience
- Applies knowledge of various insurance products (i.e., HMO, PPO, POS) in order to verify authorizations and ensure payment/reimbursement
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Transcribe faculty correspondence and prepare patient letters, other documents, memos, and e-mails as requested.
- Communicate with faculty, clinic staff, administrators, professional organizations, and outside agencies
Revenue Cycle Collector
Sharp Healthcare
08.2020 - 03.2022
- Managed collections process for patient accounts, ensuring accurate billing and timely payments.
- Ability to discuss personal and financial matters with patients and/or their representative regarding credit, law, and collection policies and procedures
- Resolved Customer Complaints and handled difficult callers with patience and professionalism. Enrolled new patients in health benefits and verified all demographics
- Reconciled deposits and credit card payments every day. Collected copayments and kept track of finances on a daily basis
- Expertly extracted necessary data from records and files and assessed how it related to business operations information.
Patient Service Representative
Sharp Rees-Stealy Medical Center
11.2017 - 08.2020
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Centricity to schedule appointments.
- Balanced deposits and credit card payments each day.
- Reviewed daily care slips for doctors.
- Followed document protocols to safeguard the confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Implemented process improvements for patient check-in procedures, reducing wait times significantly.
Administrative Secretary
Fresenius Medical Care Dialysis
01.2015 - 11.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Registered and verified patient records before triage with the most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed financial documentations such as expense reports and invoices
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Education
Some College (No Degree) - Computer Science
San Diego Community College
San Diego, CaSkills
- Quickbooks
- Self-Starter
- Revenue Cycle Management
- Problem Anticipation and Resolution
- Courteous with Strong Service Mindset
- Payment collection Medical insurance
- Centricity/HER/EPIC
- Bilingual Spanish
- Scheduling and calendar management
- Document management
Timeline
Administrative Assistant
UCSD Health
03.2022 - Current
Revenue Cycle Collector
Sharp Healthcare
08.2020 - 03.2022
Patient Service Representative
Sharp Rees-Stealy Medical Center
11.2017 - 08.2020
Administrative Secretary
Fresenius Medical Care Dialysis
01.2015 - 11.2017
Some College (No Degree) - Computer Science
San Diego Community College