Hi, I’m
DENISE PRIESS
Calgary,AB
Summary
Results-driven Project Implementation Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
10
years of professional experience
1
Certification
Work History
TELUS Communications Via EmergiTel
Project Implementation Manager
04.2021 - 04.2024
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Planned and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Shaw Communications via Emergitel Inc
Operations Support
06.2019 - 06.2020
Job overview
- Processed ca. 200 Utility Locates per day (+/- depending on season)
- Created national “Damage and Inspection” form for Shaw, increasing ability to efficiently repair, replace, bill, and follow up on any damaged infrastructure
- Trained new DigShaw Team members for success
- Performed administrative duties and to support On-Site Technicians and Plant Specialists
- Collaborated with operations team to provide excellent customer service and foster positive work environment
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes
- Created Excel based tracking system for any Power Supply related issues for Alberta and British Columbia.
PEAK Contracting Services Inc
Project Administrator
02.2019 - 05.2019
Job overview
- Completed material and labor estimates for jobs with $200,000 + budgets
- Requested and oversaw any City of Calgary and Airdrie Permits such as SUP's, NPAT's, Excavation Permits and Inspections
- Implemented Locate Tracking system to increase administrative efficiency
- Submitting and Maintaining Locates via Alberta One Call and DigShaw, and overseeing any issues related to
- Highlighting Scope of Work via Bluebeam Revo and creating site packages for Super Intendants and Site Supervisors
- Work with development resources and program managers to schedule and prioritize project tasks
- Performed administrative functions and provides administrative support to project team and/or executive group in field or office as designated by management for both, Residential and Commercial
- Increased Office efficiency by encouraging Management to utilize the Company Data drive for easy access to important Documents.
Robert B. Somerville Co
Project Administrative Assistant
05.2017 - 01.2019
Job overview
- Provided direct assistance to both Project Managers and Superintendent, Western Utilities Division, to help achieve project deadlines
- Completed material and labor estimates for jobs with $500,000 + budgets
- Tracked hours and expenses to keep project on task and within budgetary parameters
- Coordinated presentations for customers and project members detailing project scope, progress, and results, and keeping all entities well-informed of milestones and goals
- Submitting for and maintaining Utility Locates and handling issues related to via Alberta One Call and DigShaw
- Managing various vendor accounts for equipment rentals and General site overhead
- Reading, preparing, and finalizing IFC's for submission of Locates, Excavation Permits and any other Permits required for onsite work
- Produced accurate office files, designed, and updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Completed Weekly Payroll for Western Utilities Division
- Distributed division-wide announcements, booked conference rooms and coordinated catering for annual staff Christmas parties.
D Buzz Group
Executive Administrative Assistant
06.2015 - 04.2017
Job overview
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Plan and coordinate corporate luncheons and develop presentations for related on and off-site meetings
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Produced accurate office files, designed, and updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Managed Warehouse inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Conley Max Inc
Administrative Assistant
02.2014 - 01.2015
Job overview
- Assisted both Project Manager with all Vendor and Client accounts for Equipment Rentals
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Prepared presentations, materials, and documentation for use by the President and Vice President in meetings and engagements
- Served as direct point of contact to 15+ accounts to assist with any equipment related issues
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Produced, distributed, and tracked more than 30 monthly Heater Unit invoices
Education
CDI CollegeVancouver
Administrative Assistant Course
11.2012
Bowness High SchoolCalgary, Alberta
High School Diploma
06.2010
Skills
- Project Management
- Project Records
- Schedule Management
- Spreadsheets, TMINUS Schedules
- Cost Containment
- Highly Organized
- Excellent Communication Skills
- 85 WPM Typing Speed
- MS Office Specialist (Word, Excel, Outlook - Certified)
- Customer Relationship Management (CRM)
Certification
MS Office Specialist – Certified in Microsoft Office Word 2007, Excel 2007, Outlook 2007
Keyboarding Skills Certification (85/wpm)
Peer Mediation Training and Certification
Timeline
Project Implementation Manager
TELUS Communications Via EmergiTel
04.2021 - 04.2024
Operations Support
Shaw Communications via Emergitel Inc
06.2019 - 06.2020
Project Administrator
PEAK Contracting Services Inc
02.2019 - 05.2019
Project Administrative Assistant
Robert B. Somerville Co
05.2017 - 01.2019
Executive Administrative Assistant
D Buzz Group
06.2015 - 04.2017
Administrative Assistant
Conley Max Inc
02.2014 - 01.2015
CDI College
Administrative Assistant Course
Bowness High School
High School Diploma
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