Denise Orosco
West Covina,CA
Summary
Clinically trained Social Worker with 25+ years of Operational Management experience; 9 years in Executive level Senior Leadership. Extensive knowledge and practical experience within the social services/behavioral health care settings. Skilled in organizational planning, program evaluation and policy development; with a demonstrated history of achieving operational objectives. Highly skilled in building and sustaining partnerships with stakeholders. Ability to handle multiple projects simultaneously in every facet of operations with strong project management and decision-making skills.
Overview
18
18
years of professional experience
Work History
Director of Outreach and Engagement
LA Family Housing
11.2022 - Current
- Responsible for the direction and oversight of 14 homeless services outreach & engagement teams
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Responsible for ensuring best practices are in place, including Harm Reduction and Trauma Informed Care models.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, and ensuring compliance to contractual obligations.
- Established departmental performance goals and provided feedback for underperforming areas.
Executive Director
CA Hispanic Commission On Alcohol And Drug Abuse
02.2022 - 06.2022
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Oversight included substance use disorder contracts inclusive of the following components: Drug Medi Cal, PC1210, Drug Court, Family Reunification Court, SUD Prevention, as well as Domestic Violence Components for both batterers and victims
- Increased organizational efficiency by streamlining processes and implementing new systems; guiding staff through periods of organizational change, maintaining morale and engagement during transitions.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Oversight of financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Worked closely with organizational leadership and the board of directors to guide operational strategy..
Operations Director I, Adult Services
Volunteers Of America, Los Angeles
11.2021 - 01.2022
- Led, supervised and provided strategic direction for workforce of 125 employees.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Monitored expenditures to mitigate risk of overages.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Analyzed program operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored and coordinated workflows to optimize resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Interacted well with other organizations and political entities to build connections and nurture relationships.
Assistant Director, Homeless Services
Volunteers Of America, Los Angeles
02.2020 - 11.2021
- Responsible for the oversight of programs and leaders among the following Adult Homeless Service components: Interim Housing, Time Limited Subsidy, Bridge Housing, DV Transitional Housing, Project Room Key, Project Home Key, Emergency Housing, Rapid Rehousing, Eviction Assistance, Outreach, Access Center, Problem Solving Components & Domestic Violence.
- Ensured compliance with funding standards and compliance goals; consistent monitoring of KPI's and recommendations to ensure increased program performance and program sustainability.
- Developed strong relationships with community partners to support efforts in serving those experiencing homelessness.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed departmental budgets across multiple funding sources.
- Defined clear targets and objectives and communicated to other team members.
- Duties included identification and engagement in relation to funding opportunities, contract negotiations, leadership development, and consistent engagement with community dignitaries, to support sustainable partnerships.
Senior Program Manager II | Homeless Services
Volunteers Of America, Los Angeles
03.2019 - 01.2020
- Responsible for the oversight of programs and leaders among the following Adult Homeless Service components: Interim Housing, Time Limited Subsidy, Bridge Housing, Crisis Housing, DV Transitional Housing, Project Room-Key, Project Home Key, Emergency Housing, Rapid Rehousing, Eviction Assistance, Outreach, Access Center, Problem Solving Components, Domestic Violence & Rapid Rehousing Housing,
- Managed cross-functional teams to deliver efficient supportive services to people experiencing homeless.
- Established clear performance metrics for tracking program success, and pivoting when needed to ensure targets were achievable and sustainable.
- Cultivated relationships with external community based partners, ensuring effective collaboration on projects.
- Consistently conducted thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress towards service needs.
- Led regular team meetings to review KPI's and define clear targets and objectives
- Networked within local community to ensure a system wide approach in addressing the needs of the population being served.
- Successfully managed budgets and allocated resources.
- Recruited, interviewed and hired employees amidst program expansion.
Director of Mental Health Services
CA Hispanic Commission On Alcohol And Drug Abuse
02.2018 - 02.2019
- Led the CENS substance abuse assessment center and full-service partnership, a DMH contracted program designed to address the needs of individuals with intensive mental health disorders.
- Worked closely with organizational leadership to guide operational strategy.
- Monitored office workflow and administrative processes to support quality assurance and quality improvement efforts.
- Managed daily operations and provided support and guidance in leading the team to achieve daily and long-term goals.
- Responsible for monitoring budgets and productivity on a consistent basis and ensuring compliance and adherence to DMH quality of care and documentation standards.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on daily operations and service delivery.
- Leveraged professional networks to strengthen supportive services for participants.
Director of Social Service Projects
CA Hispanic Commission On Alcohol And Drug Abuse
02.2016 - 02.2018
- Responsible for the supervision of multiple social service contracts in substance use disorder (residential & outpatient treatment for adolescents and adults) which include the following components: Drug Medi Cal, PC1210, Drug Court, Family Reunification Court, SUD Prevention, as well as Domestic Violence Components for both batterers and victims.
- Duties included: hiring, training, and developing managers to monitor programs to ensure compliance and adherence to program goals, which included the facilitation of regular meetings and staff training sessions to enhance and strengthen team knowledge.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Boosted client satisfaction rates through exceptional service delivery standards and prompt resolution of issues.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration and a culture of continuous improvement through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Program Manager Comprehensive Prevention Services
CA Hispanic Commission on Alcohol & Drug Abuse
06.2006 - 01.2016
- Managed multiple youth and family programs in alcohol and drug prevention designed to reduce access and availability to youth and to strengthen the family unit and community conditions contributing to health disparities related to substance use and abuse.
- Developed and implemented social norms marketing campaigns and collected data and evaluated campaign success.
- Facilitated the coordination of health focused community based social events and developed key relationships within the community.
- Established a community coalition with key community stakeholders.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built teams to address project goals and objectives for multiple projects.
- Coached team members on productivity strategies to accomplish challenging goals.
Education
Masters of Social Work - Community Organization Planning And Administration
University of Southern California
Los Angeles, CA05.2016
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CA06.2003
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Timeline
Director of Outreach and Engagement
LA Family Housing
11.2022 - Current
Executive Director
CA Hispanic Commission On Alcohol And Drug Abuse
02.2022 - 06.2022
Operations Director I, Adult Services
Volunteers Of America, Los Angeles
11.2021 - 01.2022
Assistant Director, Homeless Services
Volunteers Of America, Los Angeles
02.2020 - 11.2021
Senior Program Manager II | Homeless Services
Volunteers Of America, Los Angeles
03.2019 - 01.2020
Director of Mental Health Services
CA Hispanic Commission On Alcohol And Drug Abuse
02.2018 - 02.2019
Director of Social Service Projects
CA Hispanic Commission On Alcohol And Drug Abuse
02.2016 - 02.2018
Program Manager Comprehensive Prevention Services
CA Hispanic Commission on Alcohol & Drug Abuse
06.2006 - 01.2016
Masters of Social Work - Community Organization Planning And Administration
University of Southern California
Bachelor of Science - Criminal Justice
California State University - Los Angeles
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