DENISE OKYERE

• Delivered safe and nurturing care to children, fostering emotional and social development
• Created and led educational activities that promoted cognitive skills
• Prepared nutritious meals and snacks, accommodating dietary restrictions
• Ensured clean and organized play areas and living spaces

Company Overview: Company Overview: City of Toronto Long-Term Care
Homes & Services
Assisted in case management and care coordination for elderly residents,
advocating for their physical, mental, and emotional health
Contributed to the development and review of care plans, ensuring that
client needs were met through collaborative teamwork
Delivered crisis intervention, conflict resolution, and de-escalation
strategies, ensuring resident safety and dignity
Implemented therapeutic programs like arts and crafts, music therapy, and
cognitive games to promote emotional well-being and mental health
Supported residents in navigating social services, connecting them with
necessary community and healthcare resources
Promoted diversity, equity, and inclusion by respecting cultural differences
and tailoring services to individual needs
City of Toronto Long-Term Care Homes & Services

• Provide emotional, mental, and physical support to clients, promoting their overall well-being
• Assist with mobility, medication management, and personal care, ensuring dignity and comfort
• Escort clients to medical appointments and liaise with healthcare providers
• Perform safety checks and ensure a secure environment by adhering to health protocols
• Maintain accurate records of client health status, meals, and activities

Delivered emotional and social support to students, addressing their academic, personal, and behavioral challenges in the school environment
Collaborated with educators, counselors, and parents to create and implement individualized support plans that addressed the academic,
social, and emotional needs of students
Assisted in the development and facilitation of small group sessions focused on enchaning students' social skills, self-esteem, and emotional regulation

Provided crisis intervention and de-escalation techniques, maintaining a safe and supportive environment for students facing emotional distress or behavioral challenges
Worked closely with multidisciplinary teams, including mental health professionals, to develop and implement interventions aimed at improving students' mental health and overall school engagement
Advocated for students' needs by connecting them with additional

• Delivered exceptional customer service in a high-paced, fine-dining environment
• Took and processed food and beverage orders accurately, ensuring timely service
• Handled payments and transactions efficiently and securely
• Maintained a clean, organized dining area, adhering to safety protocols

• Ensured accurate order fulfillment by managing inventory and picking products
• Operated warehouse equipment safely, adhering to compliance protocols
• Prepared, labeled, and packaged outbound shipments, meeting quality standards
• Scanned and sorted packages to guarantee efficient delivery processing