DENISE OKYERE
Toronto,Canada
Summary
Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
2025
2025
years of professional experience
Work History
Child Care Provider (Babysitting)
Independent Business
- Delivered safe and nurturing care to children, fostering emotional and social development
- Created and led educational activities that promoted cognitive skills
- Prepared nutritious meals and snacks, accommodating dietary restrictions
- Ensured clean and organized play areas and living spaces
Personal Support Worker (PSW)
Harmony Hill Community
03.2022 - 12.2024
- Provide emotional, mental, and physical support to clients, promoting their overall well-being
- Assist with mobility, medication management, and personal care, ensuring dignity and comfort
- Escort clients to medical appointments and liaise with healthcare providers
- Perform safety checks and ensure a secure environment by adhering to health protocols
- Maintain accurate records of client health status, meals, and activities
Server
Don Alfonso Restaurant
01.2018 - 01.2021
- Delivered exceptional customer service in a high-paced, fine-dining environment
- Took and processed food and beverage orders accurately, ensuring timely service
- Handled payments and transactions efficiently and securely
- Maintained a clean, organized dining area, adhering to safety protocols
Warehouse Associate (Packing and Picking)
Metro Supply Chain Group
09.2019 - 01.2020
- Ensured accurate order fulfillment by managing inventory and picking products
- Operated warehouse equipment safely, adhering to compliance protocols
- Prepared, labeled, and packaged outbound shipments, meeting quality standards
- Scanned and sorted packages to guarantee efficient delivery processing
Education
Diploma - Social Service Work (SSW)
Seneca College
Toronto, ON01.2024
Certificate - Personal Support Work (PSW)
Centennial College
Toronto, ON01.2022
Skills
- Crisis intervention and de-escalation techniques
- Risk assessment and safety planning
- Bio-psycho-social assessments and case documentation
- Solution-Focused Therapy
- Motivational interviewing
- Proficient in Microsoft Office Suite
- Excellent communication skills
- Active listening skills
- Collaboration with interdisciplinary teams
- Time management
- Adaptability in high-pressure environments
Certifications Languages
CPR and First Aid Certified, Fluent in English, Fluent in Twi
Timeline
Personal Support Worker (PSW)
Harmony Hill Community
03.2022 - 12.2024
Warehouse Associate (Packing and Picking)
Metro Supply Chain Group
09.2019 - 01.2020
Server
Don Alfonso Restaurant
01.2018 - 01.2021
Certificate - Personal Support Work (PSW)
Centennial College
Child Care Provider (Babysitting)
Independent Business
Diploma - Social Service Work (SSW)
Seneca College
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