Denise Murray
Summary
Experienced receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Sound Choice Hearing
02.2023 - Current
- Managed sensitive patient information and maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Reception
Dr. McDonald Family Physician
09.2021 - 01.2023
- Administrative Support
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Improved office workflow by organizing patient files efficiently and maintaining an orderly reception area.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or requests, contributing to a well-functioning reception area.
Front Desk/Reception
Brant Mental Health Solutions
06.2019 - 09.2020
- Answering calls, scheduling appointments for multiple practitioners
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected insurance payments, processed transactions and updated relevant records.
Front Desk/ Reception
Cobblestone Medicine and Rehab
04.2017 - 06.2019
- Work in a fast-paced environment and provide administrate assistance for multiple doctors and specialists
- Submit insurance claims, scheduling appointments, financial transactions, filing, maintain office cleanliness
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
OSSD -
Pauline Johnson Collegiate
Brantford, ONHair Stylist -
Fanshawe College
London, ONMedical Office Assistant -
Medix School
Brantford, ON11.2006
Skills
- Maintaining confidentiality
- Interpersonal communication skills
- Customer service skills
- Resolving concerns and complaints
- Team player
- Computer literate
- Time management skills
- Follow-up care
Highlightofskills
- A demonstrated ability in maintaining confidentiality.
- Excellent interpersonal communication skills.
- Exemplary customer service skills including satisfactory responding to and resolving concerns and complaints.
- Proficient in assuring that customer concerns and needs are satisfactorily addressed.
- A team player.
- Computer literate and experienced in using Microsoft Office and Windows.
- Excellent time management skills.
Timeline
Patient Care Coordinator
Sound Choice Hearing
02.2023 - Current
Reception
Dr. McDonald Family Physician
09.2021 - 01.2023
Front Desk/Reception
Brant Mental Health Solutions
06.2019 - 09.2020
Front Desk/ Reception
Cobblestone Medicine and Rehab
04.2017 - 06.2019
Medical Office Assistant -
Medix School
OSSD -
Pauline Johnson Collegiate
Hair Stylist -
Fanshawe College
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