Denise Moshonas
Montreal,QC
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings.
Overview
8
8
years of professional experience
Work History
Store Manager
YM INC.
10.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members for new stores.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Top 3 Shrinkage results in Quebec ( November 2022).
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
Sales Clerk
Klair Vison
09.2018 - 11.2019
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
Sales Associate
YM INC.
08.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Registration Clerk
McGill University
06.2015 - 09.2018
- Completed registration paperwork, verifying accurate student information.
- Answered students questions and inquiries regarding registration process and documentation.
Education
Bachelor of Science - Psychology
Concordia University
Montreal, QCDEC - Special Care
Vanier College
Montreal, QC06.2021
DEC - Psychology
Dawson College
Montreal, QC05.2017
Skills
- Customer Service Management
- Retail Inventory Management
- Promotional Planning
- Team Development
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Native or Bilingual
Timeline
Store Manager
YM INC.
10.2018 - Current
Sales Clerk
Klair Vison
09.2018 - 11.2019
Sales Associate
YM INC.
08.2017 - 10.2018
Registration Clerk
McGill University
06.2015 - 09.2018
Bachelor of Science - Psychology
Concordia University
DEC - Special Care
Vanier College
DEC - Psychology
Dawson College
Similar Profiles
Kathryn ReidKathryn Reid
West49 at YM INC.West49 at YM INC.
Kashish VigKashish Vig
Assistant Buyer at YM INC.Assistant Buyer at YM INC.
Lorena Izquierdo CochoLorena Izquierdo Cocho
Secretary at YM Granite & MarbleSecretary at YM Granite & Marble