DENISE MONTOYA
Telecare Corporation
Norwalk
22
years of professional experience
Compassionate and motivated psychology graduate with community-based behavioral health experience, recognized for strong communication, organization, and attention to detail. Dedicated to providing high-quality, person-centered care while contributing to team success through collaboration, accountability, and continuous learning.
Work History
Psychology Intern
2 Months- Provided community-based behavioral health services to adults with serious mental illness in a recovery-oriented program.
- Conducted psychosocial and needs assessments to identify barriers, strengths, and service needs.
- Built therapeutic rapport and fostered client engagement through ongoing outreach and supportive interventions.
- Conducted psychosocial and needs assessments to identify barriers and strengths, facilitating tailored service plans.
- Maintained regular client contact through phone calls and in-person visits, enhancing support for recovery goals.
- Documented assessments, interventions, referrals, and progress notes in accordance with agency and clinical documentation standards.
- Promoted independent living skills and community integration, contributing to improved client well-being.
Administrative/Office Support
2 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organization and Time management
- Computer Literate
- Analytical skills
- First Aid/CPR
- Staff Training
- Reports and documents
- Safety and compliance
- Maintains confidentiality
Chemistry Lab Technician
4 Years- Organized and maintained equipment to ensure laboratory productivity and safety.
- Restocked work stations and sterilized surfaces to ensure laboratory readiness for project requirements.
- Recorded experimental results accurately, coordinated data reviews and produced detailed reports for Quality Control use.
Assistant Office Administrator
2 Years- Welcomed office visitors and notified staff of scheduled appointments.
- Liaised between multiple business divisions to improve communications.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Liaised between business divisions to enhance communication.
- Handled multiple lines and customer inquiries and complaints.
Car Research Specialist
1 Year- Guided technical programs and administrative activities in research settings to ensure compliance with quality assurance and safety standards.
- Collected and categorized data for research projects.
- Managed paperwork for participant-informed consent waivers and research scope documentation.
Data Processing Clerk
2 Years- Filed master digital files securely for reliable backup and future verification.
- Completed data entry requests under tight deadlines with accuracy.
- Verified data checking for compliance, error and repeat data.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
- Learned new processes and systems quickly, staying current with procedural enhancements.
- Responded to customer inquiries via telephone with patience and positivity to establish an excellent first impression.
Customer Service Representative
2 Years- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with purchases, item location, and enrollment in reward programs, enhancing loyalty and satisfaction.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Analyzed weekly sales circulars and monitored price changes to align inventory with promotional strategies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Facilitated monthly staff meetings to drive safety awareness, address concerns, plan improvements, and assess progress toward goals.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
Education
Associate of Arts - Social Psychology
Bachelor of Science - Psychology
Associate of Arts - Mental Health Worker
Skills
Crisis intervention
Therapeutic techniques
Client rapport building
Active listening
Analytical skills
Reports and documents
Safety and compliance
Maintains confidentiality
Organization and time management
Computer Literate
Goal setting
Self-reflection
Professionalism
Accomplishments
- Supervised team of 80 staff members.
- Collaborated with team of 5 in the Psychology Internship at Telecare.
- Achieved zero workplace accidents by conducting regular safety inspections, preparing safety reports, and facilitating monthly safety meetings.
Timeline
Psychology Intern
Telecare Corporation
06.2024 - 08.2024Read More
Administrative/Office Support
Cerritos College CalWORKs Office
04.2021 - 12.2023Read More
Chemistry Lab Technician
Reinhold Industries
01.2010 - 01.2014Read More
Assistant Office Administrator
Select Staffing
01.2008 - 01.2010Read More
Car Research Specialist
RSD
01.2007 - 01.2008Read More
Data Processing Clerk
Los Angeles County Registrar-Recorder/County Clerk
01.2005 - 01.2007Read More
Customer Service Representative
Chevron
01.2003 - 01.2005Read More
Cerritos College
Associate of Arts from Social Psychology
Read More
California State University, Long Beach
Bachelor of Science from Psychology
Read More
Cerritos College
Associate of Arts from Mental Health Worker
Read More