Denise Michaud
Slave Lake,AB
Summary
Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Liquor Store Clerk
North Central Co-operators
03.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Contributed to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Administrative Assistant/Customer Service Specialist
Water Pure & Simple
10.2020 - 07.2021
- Promoted water sales, coffee supplies, and different types of water purchasing including in-store, water sale vouchers, and self-filling stations
- Answered a high volume of calls related to pricing, services provided, deliveries, while doing data entry and in store customers
- Kept records up to date on Microsoft Excel for pre-purchased water vouchers
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in the coordination of delivery route, adding stops to already established routes, and communicated changes to up to 4 delivery drivers
- Responsible for Accounts Receivable duties included setting up new accounts, tracking of existing accounts, sending out invoices, inquiring about overdue payments, and/or setting up payment plans.
Program Coordinator
Blue Heron Support Services
04.2014 - 06.2019
- Coordinated services for clients such as Mental Health, AISH, Canadian Pension Plan, and Income Support
- Hired disability support workers, scheduled support worker's hours, solved conflicts between workers and clients, and performed employee evaluations
- Recorded and maintained detailed case records for 20+ individual clients
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Attended public events to raise awareness for Brain Injury which included schools, Boys and Girls Club, and public trade shows.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Tracked and reported expenses accurately to manage program budgets.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Support Worker
CrossRoads Residential Youth Care
09.2021 - 12.2023
- Supervised up to 8 youths at a time in their home and in the community
- Documented client progress and activities per agency policies and procedures.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Followed individual support plans for each youth in care
- Assisted clients in identifying community resources and connecting with appropriate services.
- Coordinated with team lead and other team members to drive youth to scheduled activities in community so youth were on time and arrived safely
- Determined youth needs and negotiated conflict in home between both youths among each other and between team members and youth focusing on collaboration as well as communication.
Education
Diploma in Business Administration-Management -
Northern Alberta Institute of Technology
Edmonton, AB04.2025
Skills
Negotiation Skills
Communication
Problem-Solving
Customer Satisfaction
Point of Sale System Knowledge (POS)
Collaboration
Certification
Great Supervision Training Series, 2016
Hobbies and Interests
- Reading
- Board Games
- Self Discovery
Languages
English
Native or Bilingual
Timeline
Liquor Store Clerk
North Central Co-operators
03.2023 - Current
Support Worker
CrossRoads Residential Youth Care
09.2021 - 12.2023
Administrative Assistant/Customer Service Specialist
Water Pure & Simple
10.2020 - 07.2021
Program Coordinator
Blue Heron Support Services
04.2014 - 06.2019
Diploma in Business Administration-Management -
Northern Alberta Institute of Technology
Great Supervision Training Series, 2016
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