Sales Operation Specialist
Connect Tech Inc.
Guelph, ON
07.2020 - Current
- Resolved customer inquiries and issues promptly, ensuring high satisfaction and clear communication.
- Built positive client relationships through proactive follow-up and reliable support.
- Handled escalations professionally, balancing customer needs with organizational policies.
- Delivered accurate information and product guidance by maintaining strong knowledge of company offerings.
- Reviewed and verified contracts, pricing, and terms for accuracy and compliance with company policies.
- Managed full contract lifecycle, including renewals, amendments, and expiration tracking through organized systems.
- Coordinated contract negotiations by preparing documentation and ensuring regulatory and internal compliance.
- Monitored incoming contracts and service agreements to confirm correct information and required approvals.
- Maintained strict confidentiality when handling sensitive client and contract data.
- Collaborated with sales, finance, and operations to support timely, accurate contract processing and workflow alignment.
- Identified process bottlenecks and recommended improvements that enhanced contract and order management efficiency.
- Trained new staff on contract procedures and created standardized materials to improve onboarding consistency.