Denise Martinez
Ventura County
Summary
Organized and detail-oriented Sales Manager with 6 years of diverse experience driving customer satisfaction, operational efficiency, and business growth. Proven ability to lead across multiple functions including customer service, landscape design consultations, sales closing, logistics coordination, social media content creation, and promotional strategy. I hold an Associate’s Degree in Business Management and eager to take on a more sophisticated role that leverages a broad range of skills in sales, operations, or business development. Adaptable and committed to learning and improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Manager
Plants Express
01.2020 - Current
- Lead a small sales team, consistently achieving high-volume sales targets in a fast paced environment.
- Developed and executed strategic sales plans to increase revenue.
- Manage the full sales cycle, from prospecting to closing and handling a large client portfolio.
- Collaborate on a daily basis with operations to ensure timely processing and delivery of each order.
- Attend trade shows
- Traveled regularly to meet with clients and vendors.
- Built and maintained relationships with vendors, contractors, landscape designers, and retail customers.
- Resolve escalated customer service issues, ensuring satisfaction and positive online reviews.
- Create videos promoting the product we sell.
- Directed multiple video/photo shoots of the company for promotional use.
Dispatcher
Channel Islands Logistics
09.2019 - 01.2020
- Coordinated inbound and outbound cargo movement, following port regulations.
- Communicated effectively with warehouse to ensure the number of containers coming in and out.
- Scheduled and coordinated the movement of shipping containers between ports, warehouses, and customer locations to ensure timely delivery and pickup.
- Tracked and recorded 10-15 drivers hours each day.
- Balanced workload across drivers while ensuring equal pay opportunities.
- Handled multiple emergency situations involving truck breakdowns while carrying time sensitive loads. Requiring immediate reactions to resolve.
Restaurant Manager
Buffalo Wild Wings
04.2013 - 06.2019
- Daily Cash Balancing, counting vault, and bank deposits.
- Open and close restaurant.
- Supervised over 20 employees each day
- Hire, train, and schedule staff (Host, servers, bartenders, cooks)
- Trained new staff in all positions.
- Counted inventory and ordered our weekly food and beverage products.
- Monitored daily sales and employee clock in hours.
- Handled customer complaints.
Education
Associate of Science - Business Administration And Management
Ventura College
Ventura, CA05-2019
Skills
- Team Leadership
- Communication
- Quick learner
- Strategic Planning & Execution
- Organized
- Great under-pressure
Certification
Associates in Business Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inside Sales Manager
Plants Express
01.2020 - Current
Dispatcher
Channel Islands Logistics
09.2019 - 01.2020
Restaurant Manager
Buffalo Wild Wings
04.2013 - 06.2019
Associate of Science - Business Administration And Management
Ventura College
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