DENISE MADLANSACAY
San Francisco
Summary
Dynamic professional with extensive experience at Vitu, automotive dealerships, and Dealertrack, specializing in customer service and DMV processing. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Consistently delivers exceptional results, driving sales and building strong client relationships.
Overview
17
17
years of professional experience
Work History
Registration Support Specialist
Vitu
San Francisco Bay Area
08.2025 - Current
- Resolved customer issues efficiently, achieving high satisfaction through knowledgeable service.
- Processed 40-60 DMV transactions daily, ensuring accuracy and efficiency.
- Identified customer needs promptly to improve overall service experience.
- Delivered exceptional support to customers in-person and over the phone.
- Assists clients in navigating DMV Desk with E-filing and addressing inquiries effectively.
- Promoted strong customer relationships through attentive service and follow-up.
- Recognized by management for excellence in customer service delivery.
Territory Sales Manager
Reviver
05.2025 - 07.2025
- Managed new accounts and set up for each new dealership, achieving a 100% successful implementation rate.
- Conducted product training and installation of digital license plates, enhancing customer satisfaction rates by 100%.
- Increased sales by 30% by providing exceptional customer service and resolving dealership-related concerns promptly, utilizing HubSpot and QuickSight.
DMV Coordinator
One Toyota of Oakland/One Subaru of Hayward
12.2023 - 05.2025
- Supervised DMV Clerk, ensuring timely resolution and compliance, contributing to a 100% increase in sales and customer satisfaction.
- Managed title issues and followed up with banks, improving processing efficiency by 100%.
- Oversaw wholesales, contributing to a 100% increase in sales and customer satisfaction. Advanced knowledge of Reynolds & Reynolds, Dealertrack, and DMV Desk systems.
Title Specialist
Cox Automotive Inc/Dealertrack
07.2021 - 11.2023
- Processed 30-50 transactions/day for various dealerships, ensuring efficient and accurate DMV processing.
- Trained new hires in DMV knowledge and processing, enhancing team productivity and compliance.
- Provided comprehensive end-of-day reports for each dealership, improving transparency and operational efficiency.
DMV Title Clerk
Royal Automotive Group
02.2020 - 06.2021
- Handled DMV and DMV-related issues, ensuring timely resolution and compliance, improving processing efficiency by 100%.
- Managed posting of used cars and wholesales, contributing to a 100% increase in sales and customer satisfaction.
- Utilized basic knowledge of CDK and AVRS to streamline operations and enhance customer service.
Volvo Brand Specialist
Royal Automotive Group
05.2019 - 02.2020
- Increased sales for brand new Volvo and used cars for Mazda, Audi, and Volkswagen.
- Engaged customers to assess vehicle preferences and requirements.
- Demonstrated vehicle features during test drives to enhance customer experience.
- Resolved customer inquiries and complaints in a timely and professional manner.
Nanny, Dog walker, Driver etc
Private family
09.2012 - 05.2019
- Nanny for her 16-year-old son
- Driving to appointments - dog walking 3 big dogs - Scheduling appointments etc. - House chores - Grocery shopping etc.
Retail Sales Consultant
AT&T
08.2018 - 01.2019
- Handled sales for new service line, including internet and television.
- Executed daily responsibilities with accuracy and efficiency.
- Resolved customer issues through knowledgeable and friendly service to enhance satisfaction.
Personal Assistant
Carolynn Abraham
09.2017 - 10.2018
- Driving to appointments - Scheduling appointments etc. - House chores
- Grocery shopping etc.
Caregiver
Senior Assist of the Peninsula
05.2011 - 12.2013
- Assisted in bathing/ ADL's
- Transfers
- Meal preparation
- House chores
- Driving to appointments
Customer Care Specialist
Best Buy
10.2009 - 11.2010
- Worked in the warehouse, ensuring efficient organization and inventory management, contributing to a streamlined workflow.
- Received new items from the truck, accurately verifying and documenting shipments to maintain inventory accuracy.
- Stocked new items on the floor and in the warehouse, optimizing product placement and accessibility, enhancing overall operational efficiency.
Sales Associate
E-TELECARE GLOBAL SOLUTIONS PHILIPPINES
01.2009 - 05.2009
- Catered to Sprint customers in the United States, providing exceptional customer service and support.
- Conducted outbound sales, successfully adding new lines of service and upgrading existing phones.
- Achieved a high customer satisfaction rate by promptly addressing customer needs and resolving issues.
Customer Service Agent
American Express Gift Cards
09.2008 - 01.2009
- Provided comprehensive information regarding American Express Gift Cards to customers.
- Delivered exceptional customer service, ensuring high levels of satisfaction.
- Addressed customer inquiries effectively, enhancing overall experience with gift cards.
Education
Bachelor's - Nursing
Our lady of Guadalupe Colleges
03.2008
Skills
- Microsoft Office Suite
- Customer service and support
- Sales expertise
- Outbound sales strategies
- Administrative assistance
- CRM HubSpot proficiency
- Reynolds & Reynolds
- CDK
- AVRS
- DMV Desk
- Data visualization with QuickSight
- E-filing systems management
- DMV processing knowledge
- Problem solving techniques
- Conflict resolution skills
- Time management strategies
- Software troubleshooting expertise
- Operating systems knowledge
- Client communication skills
Timeline
Registration Support Specialist
Vitu
08.2025 - Current
Territory Sales Manager
Reviver
05.2025 - 07.2025
DMV Coordinator
One Toyota of Oakland/One Subaru of Hayward
12.2023 - 05.2025
Title Specialist
Cox Automotive Inc/Dealertrack
07.2021 - 11.2023
DMV Title Clerk
Royal Automotive Group
02.2020 - 06.2021
Volvo Brand Specialist
Royal Automotive Group
05.2019 - 02.2020
Retail Sales Consultant
AT&T
08.2018 - 01.2019
Personal Assistant
Carolynn Abraham
09.2017 - 10.2018
Nanny, Dog walker, Driver etc
Private family
09.2012 - 05.2019
Caregiver
Senior Assist of the Peninsula
05.2011 - 12.2013
Customer Care Specialist
Best Buy
10.2009 - 11.2010
Sales Associate
E-TELECARE GLOBAL SOLUTIONS PHILIPPINES
01.2009 - 05.2009
Customer Service Agent
American Express Gift Cards
09.2008 - 01.2009
Bachelor's - Nursing
Our lady of Guadalupe Colleges