Denise Lucas
7620 Mountain Blvd #12 Oakland
Summary
To obtain a challenging position in Property Management that gives me the opportunity to develop new skills and experiences and showcase my reliability, prompt, hardworking, and detail oriented. I am excellent at multitasking and organized
Overview
19
19
years of professional experience
Work History
Interim Assistant General Manager
Delivering Innovation in Supportive Housing (DISH)
01.2024 - Current
- Assisted the General Manager in the day-to-day operation of the property and provided administrative coverage when the General Manager was absent
- I performed a variety of responsibilities, including a range of administrative duties as well as front desk coverage an average of two times per week
- As a part of the site team, I helped to ensure a high standard of customer service, cleanliness, and a hazard-free environment
- I also performed duties related to tenant communication, tenant rent, bookkeeping, filing, reporting, community activities, and general office needs in a timely and quality manner
- Entered and tracked occupancy data, accurately coded and processed invoices, led and assisted with leasing and move-out processes
Desk Clerk
Delivering Innovation in Supportive Housing (DISH)
01.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Monitoring the camera system at all times and following recording procedures.
- Enforced building rules with staff, guests, and outside professionals.
- Managed multi-line phone system to direct calls and take messages, ensuring smooth communication.
- Coordinated with maintenance staff to address and resolve facility issues promptly, minimizing guest inconvenience.
- Receive and submit work orders to keep all building components and equipment working.
Desk Clerk
East Bay Asian Local Development (EBALDC)
10.2017 - 01.2019
- Maintaining building logs and incident reports, receive direct visitors in a professionally.
- Monitoring the camera system at all times and following recording procedures.
- Receive and submit work orders to keep all building components and equipment working.
Desk Clerk
Community Housing Partnership, Solutions SF
01.2017 - 10.2017
- Maintain Resident logs and Incident logs in a timely and accurate manner
- Highly skilled in greeting guests and ensuring correct verification procedures
- Experience in handling telephone calls, emails, and routing calls appropriately
IHSS Caregiver
In Home Supportive Services, Public Authority
01.2006 - 01.2016
- Assisted Consumer with medical appointments
- Housekeeping, laundry, cooking, serving meals, feeding patients
- Range of motion (ROM) and muscle strengthening exercises
Education
Lobby Clerk Certificate -
Learning Academy, Solutions SF
San Francisco, California01.2017
High School Diploma - undefined
Dewey High School
Oakland, California01.2000
Skills
- Staff management
- Documentation and reporting
- Staff training
- Policy and procedure development
- Scheduling and coordinating
- Team leadership
Timeline
Interim Assistant General Manager
Delivering Innovation in Supportive Housing (DISH)
01.2024 - Current
Desk Clerk
Delivering Innovation in Supportive Housing (DISH)
01.2018 - Current
Desk Clerk
East Bay Asian Local Development (EBALDC)
10.2017 - 01.2019
Desk Clerk
Community Housing Partnership, Solutions SF
01.2017 - 10.2017
IHSS Caregiver
In Home Supportive Services, Public Authority
01.2006 - 01.2016
High School Diploma - undefined
Dewey High School
Lobby Clerk Certificate -
Learning Academy, Solutions SF
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