Denise Bakajika
Ottawa
Summary
Third-year criminology student with a concentration in law, possessing a solid foundation in legal principles and a deep interest in immigration law. Proficient in data management, customer service, and handling high volumes of calls and emails with professionalism. Demonstrated ability to meet deadlines and efficiently manage administrative tasks. With firsthand exposure to the immigration industry through my family background, I am fueled by a strong passion for advocating for fair and effective immigration policies. Skilled at navigating complex systems, eager to contribute to governmental efforts in the immigration sector.
Overview
4
4
years of professional experience
Work History
Processing Clerk
Costco
05.2024 - Current
- Assisted cross-functional teams during peak periods, demonstrating flexibility and adaptability in supporting organizational needs.
- Maintained accuracy in high-volume processing environments by consistently double-checking the entered data against source documents.
- Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Financial Advisor (Summer Intern)
Children's Education Funds Inc.
05.2023 - 08.2023
- Addressed telephone inquiries and complaints according to established protocols
- Assisted in identifying the financial needs of clients through active questioning and attentive listening
- Supported the maintenance of positive client relationships by promptly providing accurate information and solutions to their inquiries or concerns
- Recorded pertinent details of inquiries or complaints using the internal system to maintain up-to-date records of customers interactions and transactions
- Conducted follow-ups with customers to ensure satisfaction and address any concerns regarding product functionality
Sales Associate
Winners & Home Sense
09.2020 - 12.2022
- Managed cash transactions, including collecting payments, providing accurate change, and adhering to payment policies
- Cultivated relationships with colleagues and upper management to support team success and maintain a productive work environment
- Engaged customers in professional dialogue to assess their needs and provide personalized assistance
- Provided comprehensive training to new team members, covering cash register operation, stock procedures, and customer service standards
- Maintained store cleanliness and organization through daily recovery tasks, including restocking and arranging merchandise for optimal presentation and sales
- Stayed informed on current promotions, exchange guidelines, and security practices while assisting customers with product inquiries and advice
Education
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON06-2026
Skills
- Searching records
- Deadline-oriented
- Filing systems
- Document processing
- Typing speed
- Answering phones
- Database data entry
- Client relationship management
- Team building
- Document review
- Policy review
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Processing Clerk
Costco
05.2024 - Current
Financial Advisor (Summer Intern)
Children's Education Funds Inc.
05.2023 - 08.2023
Sales Associate
Winners & Home Sense
09.2020 - 12.2022
Bachelor of Arts - Criminology
Carleton University
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