Denise Leblonc
Sault Ste. Marie,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
OLG
07.2020 - Current
- Hired for Customer Care Digital assisting with online casino
- Selected appointment booking for Prize Center in person appointments
- Cross trained for Customer Care Lottery
- Hired full time permanent July 2022
- Started assisting Player Protection Services in investigations, inbound and outbound calls
- Currently assisting Player Protection, Customer Care Lottery and Digital Services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Technical Customer Service Representative
Sutherland Global
09.2018 - 07.2020
- Technical troubleshooting and remote repairs of computers, smart devices and routers for consumer and businesses including servers
- Assisted in identifying security issues on devices and preventing security scams
- Customer Service and sales for both consumer and business sides of established satellite provider
- Mentoring and training new staff
- Repair on all Windows and Apple OS
- Repair and assisting on Windows programs and apps.
Customer Service Representative
Agero
10.2012 - 09.2018
- Inbound Customer Service Representative dispatching roadside assistance
- Qualified to work in almost all campaigns
- Accept payments as needed
- Quick thinking in difficult situations to resolve all issues
- Have also worked in several specialty campaigns
- Winner of several customer service awards
- Assisted in mentoring and shadowing new hires
- Assisted in screening new applicants.
Tourism Ambassador
Tourism Sault Ste Marie
06.2012 - 10.2012
- Representing Sault Ste Marie on Agawa Tour Train
- Promote city and businesses to tourists
- Working in office filing paperwork, compiling surveys, reception, answering questions regarding city, local businesses and attractions.
- Built and maintained positive relationships with public by utilizing strategic plans
Counter Attendant
Tim Hortons Sault Ste Marie
04.2012 - 06.2012
- Greeted customers, filling orders for drinks and food, cleaning, cash
- Demonstrated knowledge and applied proper food handling standards.
- Processed customer orders and accurately entered into order system.
- Reconciled cash drawer and corrected any errors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Customer Service/Supervisor
Transcom International
07.2003 - 04.2012
- Trained for inbound Internet Support
- Transferred to inbound calls for Cable Billing
- Hand picked for Cable Billing Supervisor
- Took incoming calls from Major USA Cable company customers
- Addressed all customer concerns, problem solver, resolved all issues to retain customers and cause minimum damage to client
- Mentoring for new hires.
Education
Professional Dog Groomer -
New York School Dog Grooming
New York USA05.1985
Skills
- Retail Management
- Customer Service
- Administrative Service Management
- Customer Relations
- Retail Sales Customer Service
- Critical Thinking
- Computer Proficiency
- Technical Support
- Investigate Claims
Timeline
Customer Service Representative
OLG
07.2020 - Current
Technical Customer Service Representative
Sutherland Global
09.2018 - 07.2020
Customer Service Representative
Agero
10.2012 - 09.2018
Tourism Ambassador
Tourism Sault Ste Marie
06.2012 - 10.2012
Counter Attendant
Tim Hortons Sault Ste Marie
04.2012 - 06.2012
Customer Service/Supervisor
Transcom International
07.2003 - 04.2012
Professional Dog Groomer -
New York School Dog Grooming
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