Denise Koons
Los Angeles,CA
Summary
Customer Success Manager | Client Onboarding Specialist Management professional with over 8 years of experience in customer service, management, and leadership. Proven ability to facilitate seamless onboarding processes, build strong client relationships, and provide technical support and training. Experienced in high-volume, fast-paced environments with a focus on client satisfaction and technology integration.
Overview
15
15
years of professional experience
Work History
Director of Operations
CG Kitchens, LLC
05.2023 - Current
- Facilitated onboarding of new restaurant locations to company processes and technology platforms
- Conducted training sessions for new hires on system functionalities and operational procedures
- Customized onboarding plans tailored to specific location needs
- Built and maintained strong client relationships with restaurant managers and staff
- Provided technical support during onboarding, resolving issues related to technology platforms
- Developed and delivered training materials, including user manuals and video tutorials
- Conducted regular training sessions to ensure staff proficiency in company technology
- Oversaw implementation of new technologies, assisting with integration into existing systems
- Gathered feedback on onboarding experience and technology usage, collaborating with product development teams for improvements
- Monitored technology usage, analyzing data to identify trends and potential issues
- Advocated for staff needs in product development discussions
- Managed P&L, budgeting, facility management, and supported general managers in budget adherence
- Led diversity and inclusion training for all staff
- Maintained detailed records of interactions, issues, and resolutions, preparing onboarding progress reports.
Multi-Site General Manager
Kitchen United, Inc.
04.2022 - 07.2023
- Led onboarding for 5 new locations, ensuring smooth transition and technology integration
- Served as primary contact for restaurant managers, addressing concerns promptly
- Provided technical support, coordinating with technical teams to resolve complex problems
- Developed comprehensive training materials and conducted regular training sessions
- Monitored technology performance, providing regular performance reports
- Managed P&L, budgeting, and supported general managers in budget adherence
- Led diversity and inclusion training for all staff.
General Manager
Kitchen United, Inc.
12.2018 - 03.2023
- Oversaw staff onboarding to company processes and technology platforms
- Assisted with technology integration into restaurant operations, ensuring workflow alignment
- Provided ongoing education on new features and updates
- Gathered feedback on onboarding experience and technology usage, collaborating with product development teams for improvements
- Managed P&L, budgeting, and facility management, supporting budget adherence
- Led diversity and inclusion training for all staff.
Food Service Director
LifeWorks Restaurant Group (Aramark)
11.2016 - 11.2018
- Facilitated onboarding of new locations, ensuring smooth transition and technology integration
- Conducted training sessions for new hires on system functionalities and operational procedures
- Built and maintained strong client relationships with restaurant managers and staff
- Provided technical support, resolving technology-related issues during onboarding
- Developed and delivered training materials and regular training sessions
- Oversaw technology implementation and assisted with system integration
- Gathered feedback on onboarding experience and technology usage, collaborating with product development teams for improvements
- Managed P&L, budgeting, and facility management, supporting budget adherence
- Led diversity and inclusion training for all staff.
Food Service Director
Aramark Facey Medical
11.2013 - 11.2016
- Oversaw daily operations with FOH and BOH teams, ensuring adherence to maintenance, safety, and sanitation standards
- Assisted with recruiting, hiring, training, and development of qualified employees for Operations & Culinary teams
- Led diversity and inclusion training for all staff
- Partnered with the Head Chef to create weekly menus
- Proactively addressed employee relations, development, and CCA’s to ensure growth and excellence from the team
- Supported overall operations, budgeting, scheduling weekly 1:1’s with managers, employee engagement, ordering, and guest relations.
Senior Store Supervisor
Aramark
10.2012 - 10.2013
- Managed interactions between management, guests, employees, and vendors, promoting good public relations and customer service
- Ensured efficient operations, cost controls, profit management, and food safety
- Led diversity and inclusion training for all staff
- Maintained serving schedules and ensured compliance with Aramark policies and procedures
- Performed duties as requested by Food Service Director or Manager.
Assistant Office Manager/Catering Captain
Aramark (LAPRAAC)
01.2010 - 10.2012
- Supervised and supported planning of catering events, ensuring consistent achievement of brand standards
- Met with prospective customers, delivered customized solutions and contracted events
- Communicated with clients and catering staff to ensure satisfaction
- Handled facility monies, account reporting, and banking
- Provided office support, created employee schedules, maintained sales data, and inventory control.
Education
Bachelor of Science Degree - Human Services, General
University of Phoenix
01.2012
Associate Degree - Social Science
Pasadena City College
Pasadena, CA01.2000
Skills
- Client Onboarding
- Customer Relationship Management
- Training and Education
- Implementation and Integration
- Performance Monitoring
- Leadership
- Operations Management
- Employee Training & Development
- P&L Management
- Effective Communication
Timeline
Director of Operations
CG Kitchens, LLC
05.2023 - Current
Multi-Site General Manager
Kitchen United, Inc.
04.2022 - 07.2023
General Manager
Kitchen United, Inc.
12.2018 - 03.2023
Food Service Director
LifeWorks Restaurant Group (Aramark)
11.2016 - 11.2018
Food Service Director
Aramark Facey Medical
11.2013 - 11.2016
Senior Store Supervisor
Aramark
10.2012 - 10.2013
Assistant Office Manager/Catering Captain
Aramark (LAPRAAC)
01.2010 - 10.2012
Bachelor of Science Degree - Human Services, General
University of Phoenix
Associate Degree - Social Science
Pasadena City College
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