Denise Jimenez
Hanford
Summary
Dynamic hospitality professional with extensive experience at Hacienda La Alborada, excelling in customer service and cocktail preparation. Proven track record in staff training and inventory management, enhancing operational efficiency and guest satisfaction. Recognized for building strong client relationships and leading teams in high-pressure environments, ensuring exceptional service delivery.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Bartender
Hacienda La Alborada
03.2023 - Current
- Crafted unique cocktails and beverages, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on bartending techniques and customer service standards.
- Streamlined drink preparation processes to improve service efficiency during peak hours.
- Maintained cleanliness and organization of bar area, complying with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Transit Clerk
California Vanpool Authority
04.2022 - Current
- Processed and organized vanpool applications efficiently.
- Maintained accurate records of trip schedules and participant information.
- Assisted customers with inquiries regarding vanpool services and registration.
- Coordinated communication between drivers and participants to ensure smooth operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
Server Supervisor
Hacienda La Alborada
05.2018 - Current
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored new staff, enhancing team performance and service quality.
- Coordinated shift schedules, optimizing workforce allocation during peak hours.
- Implemented process improvements, streamlining order delivery and reducing wait times.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associates Degree - Accounting And Finance
West Hills College
Lemoore, CASkills
- Customer service
- Cocktail preparation
- Inventory management
- Staff training
- Team leadership
- Communication skills
- Time management
- Data entry accuracy
- Quality assurance
- Client relationship building
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
- Basic accounting
- Dining room management
- Group reservations management
- Courteous
Languages
Spanish
Full Professional
Timeline
Bartender
Hacienda La Alborada
03.2023 - Current
Transit Clerk
California Vanpool Authority
04.2022 - Current
Server Supervisor
Hacienda La Alborada
05.2018 - Current
Associates Degree - Accounting And Finance
West Hills College