Denise Hughes
Stoney Creek,ON
Summary
Developed and continue to maintain excellent relations with vendors, customers and staff. Strong understanding of process flow in pharmaceutical office and warehouse environment with internal and external customer service focus.
Overview
26
26
years of professional experience
Work History
Warehouse Administrator
Contract Pharmaceuticals Limited
12.2014 - Current
- MRO Buyer for all consumable goods, complete weekly inventory count, prepare purchase orders, track delivery dates, post goods receipts, scan and file all certificates of analysis and compliance for Quality Assurance Department.
- Maintain strong vendor relations, providing care to orders, pricing, master data as well as price negotiation.
- Work closely with accounting department and vendors regarding invoice discrepancies, corrections as needed for consumable goods purchases.
- Prepare weekly and monthly reports; MRO Spend, Vendor On Time Delivery, Incoming Receipt Log.
- Prepare shipping labels and post good receipts for incoming material.
Traffic Coordinator
Contract Pharmaceuticals Limited
08.2009 - 01.2012
- Corresponded daily with carrier and courier representatives to make arrangements and instructions for shipments.
- Processed bills of lading, proforma invoices, packing slips for outbound deliveries using internal SAP system for both local and international shipments.
- Provided daily and monthly updates for CPL's internal ship schedule.
- Maintained traffic coordinator notes ensuring all instructions, contact information, carrier information and requirements remained current.
- Worked closely with Shipper, Receiver and Warehouse Manager with general office duties, and special projects as assigned.
Lab Services Coordinator
Contract Pharmaceuticals Limited
08.2004 - 08.2009
- Liaison between CPL and multiple lab sites to monitor time lines, due dates for all test results using internal tracking system for regular and rush testing as required.
- Prepared purchase orders and physically packed raw, bulk and finished product samples for external lab service test requirements.
- Maintained and provided excellent relations with each lab contact on a daily basis, tracking process flow of test results on behalf of Quality Control Department.
- Maintained daily and monthly reports ensuring test results were completed and available on time for CPL release.
Customer Service Assistant
Contract Pharmaceuticals Limited
08.1998 - 08.2004
- Prepared sales orders for Customer Service Department using client forecasts.
- Processed production and manufacturing work orders
- Provided excellent internal customer care by responding to requests, assisting with filing, one on one assistance to the Customer Representatives as needed.
- Trained new staff on internal company process flow.
- Assisted Customer Service Manager with general office duties as assigned.
Receptionist
Contract Pharmaceuticals Limited
01.1998 - 06.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained SDS database
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ordered office supplies and maintained stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- United Way internal team member.
Education
High School Diploma -
London District Christian Secondary School
London, ON06.2004
Skills
- Vendor relations
- Interpersonal Relationships
- Organizational skills
- Supplies Inventory
- Proficient in MS Office 365 (Word, Excel, Powerpoint, Teams), SAP
- cGMP
Timeline
Warehouse Administrator
Contract Pharmaceuticals Limited
12.2014 - Current
Traffic Coordinator
Contract Pharmaceuticals Limited
08.2009 - 01.2012
Lab Services Coordinator
Contract Pharmaceuticals Limited
08.2004 - 08.2009
Customer Service Assistant
Contract Pharmaceuticals Limited
08.1998 - 08.2004
Receptionist
Contract Pharmaceuticals Limited
01.1998 - 06.1998
High School Diploma -
London District Christian Secondary School
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