Summary
Overview
Work History
Education
Skills
Timeline
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Denise Herrington

Denise Herrington

Kelowna,BC

Summary

A dynamic and productive team player with over 25 years of experience in Administrative and Executive Assistant roles. High level of commitment and reliability; accustomed to achieving results in environments with competing demands and changing requirements and deadlines. A proactive approach to decision-making and problem-solving; deals with sensitive and confidential issues in a trustworthy and professional manner. Works well independently and very self-motivating. Strong team player, able to interact with individuals and groups at all levels.

Overview

23
23
years of professional experience

Work History

Executive Assistant

R&G Strategic Inc.
06.2023 - Current
  • Manage schedules and book all calls/meetings promptly.
  • Ensure the Executive is prepared for all calls.
  • Respond to all appointment requests promptly, prioritizing by importance and urgency.
  • Act as a gatekeeper for email requests and determine when escalation is needed.
  • Stay ahead of the executive team, providing support for meetings, including Sales, Project Management, and HR.
  • Booking all travel and conferences and ensuring the Executive is prepared for upcoming travel.
  • Manage and update the conference schedule for the year.
  • Organize all Client gifts and thank you throughout the year.
  • Work closely with the Team and new Clients with onboarding, scheduling and setting up projects with tasks in Asana.
  • Assist with Proofreading work for the team.
  • Manage all team equipment and tracking supplies and ensure this stays up to date.
  • Coordinate Team events, lunches, etc.
  • Assist in the development of company policies, processes, and procedures, ensuring we are up-to-date and organized.
  • Manage onboarding of new employees, ensuring a smooth transition into company culture and workflow,
  • Work closely with the team when hiring, assist with job postings, screen resumes, book interviews and conduct 1st interviews.
  • Facilitated training and onboarding for incoming office staff.
  • Oversee Vacation schedule.
  • Book and prep Agenda for all Team Meetings.
  • Facilitate weekly Team meetings.
  • Work closely with Accounting on expense and invoice follow-up.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.


Executive Assistant to Chief Visionary Officer

Private Company & Isagenix
03.2013 - Current
  • Assistant to a very busy Consultant, Trainer, and Speaker who travels globally.
  • Daily Administrative and remote office support.
  • Manage Executive's Calendar, booking all meetings, travel, events etc... Ensuring the calendar is up to date at all times.
  • Oversee and manage the Executive's Inbox, responding to all emails in a timely manner and flagging urgent emails for review.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trustworthy, ethical and have a passion for confidentiality.
  • First point of contact for booking all meetings and events.
  • Assist with PowerPoint presentations.
  • Creating templates for upcoming events, assisting with Agendas for events/training and ensuring everything is always updated.
  • Working with a very busy events team to coordinate event material and schedules.
  • Coordinate and run online virtual events using Zoom (managing breakout rooms & chat).
  • Booking all business and personal travel, including hotels, airfare, transportation etc.
  • Business & Personal Expenses.
  • Misc. Personal Tasks

Executive Assistant

Isagenix
04.2020 - 04.2022
  • Assistant to the Chief Visionary Officer.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed a very busy calendar, booking all meetings (internal & external), appointments and travel.
  • Maintain good lines of communication with CVO and the team.
  • Organized, coordinated and managed all large meetings for the company using Zoom.
  • Volunteered to help with special projects.
  • Booked all travel including hotel, airfare, transportation, car rentals and misc. reservations.
  • Handled confidential and sensitive information with discretion and tact
  • Attend and participate in group meetings, taking meeting minutes, updating agenda etc.
  • Processed travel expenses.
  • Personal Tasks.

Executive Assistant & Office Manager

Mediative Performance LP
10.2007 - 10.2012
  • Formerly Enquiro Search Solutions.
  • Provide a high level of administrative support to the CSO, VP, Sales & Business Development, VP, Operations & Director of HR.
  • Updated and maintain the Executive's calendar, booking all meetings and travel.
  • Coordinated and facilitated weekly executive meetings – prepared agenda for each meeting; reviewed minutes from the previous meeting, take minutes and follow-up on action items; distributed minutes; kept meeting on schedule.
  • Act as a liaison and maintain open lines of communication with the Executive team, board members and all team members.
  • Managed and worked closely with the Administrative Assistant.
  • Responsible for booking all Board meetings for Enquiro, taking meeting minutes, and corresponding with all Board members as needed.
  • Manage company benefits.
  • Ensured all company policies were up to date.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for new hires.
  • Processed travel expenses and reimbursements for the executive team.
  • Assisted the Director of HR & Admin with Recruiting (scheduling interviews, reference checks and Offer letters).
  • Implemented and was responsible for the New Team Member orientation program, ensuring new employees are effectively welcomed to the company and are given the information and tools they need to successfully start their new job.
  • Manage all Facilities for the Kelowna office.
  • Provide guidance with office expenses and assist with department budgets.

Contractor - Executive Assistant to Sr. VP of HR

SHAW COMMUNICATIONS INC
12.2006 - 05.2007
  • Supported Sr. VP of Human Resources from Dec 2006 to January 2007.
  • Scheduled all meetings and maintained a very busy calendar.
  • Helped with preparing board book documents.
  • Provided Admin support to all Direct reports.
  • Prepared all memos, letters, agenda's & meeting minutes.
  • Expense reports.
  • Dealt with highly confidential material such as department budgets, salaries, new hires, and terminations.

Administrative Assistant to the General Manager

Shell Canada
05.2005 - 12.2005
  • Assistant to the General Manager, Commercial Sales, and Marketing.
  • Maintain good lines of communication with Products Management Team, internal and external clients
  • Advanced use of standard admin group software/systems.
  • Maintain and order supplies in common services area for all employees.
  • Set-up and coordinate meeting for all Managers, arrange catering and set-up all presentations, net meetings onsite and offsite.
  • Cover for other Admin staff when required.
  • Attend and participate in group meetings.
  • Organize and attend all Communication Sessions.
  • Assisted and work with the Steering Committee on planning and organizing National Sales Conference and Aviation National Conference.
  • Complete Managers Expenses.
  • Book Travel for General Manager.
  • Coordinate team volunteering days, such as working with Habitat for Humanity.
  • Purchase stampede tickets and assist with stampede events and gifts.
  • Purchase Calgary Flames tickets and deliver to clients.
  • Maintain floor safety bulletin boards.
  • Team lead on floor moves as well as new hire seating and set up
  • Working with space constraints and making sure all new areas were equipped with adequate supplies to ensure efficiency of telecommuters (i.e.: privacy rooms, meeting rooms).
  • Focus on future floor requirements for all employees.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Screened visitors and issued badges to maintain safety and security.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.

Executive Assistant to Sr. VP Facilities

SHAW COMMUNICATIONS INC
01.2002 - 04.2005
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Setup and Coordinated meetings; maintaining a very busy executive calendar.
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed and reviewed filing and office systems.
  • Review and respond as required to all electronic correspondence/communication directed to the VP and myself.
  • Assisted with all executive memos, letters, and any other documentation the VP may require.
  • Provide assistance on special projects to support management, including meeting preparation and maintenance of the department's organizational chart.
  • Assist with the capital budget preparation.
  • Maintain department budgets.
  • Worked with highly confidential material such as salaries, new hires, and terminations.
  • Managed all travel arrangements, utilizing the most cost-effective travel bookings available.
  • Maintain all travel requests within the department to ensure month and travel budgets are not exceeded.
  • Maintain the Facilities Department vacation schedule.
  • Provide administrative support to the Facilities department as required.
  • Developed a comprehensive filing system to ensure efficiency within the department.
  • Manage the process of integrating new hires into the Facilities Department.
  • Studied issues and recommended solutions and/or policies to ensure seamless operation and equitable working conditions for staff.
  • Upheld accurate and up to date Human Resources information by working with our HR Department.
  • Coordinate annual performance reviews, including verifying and submitting merit increases and bonuses to Accounting for approval.
  • Plan all events for the Facilities Department.
  • Assisted corporate staff functions with other senior executive assistants as required (Annual General Meeting, Board Meetings, facility tours, etc.).
  • Provide support to all Senior Executives as backup to the Executive Assistant team cover vacation time and other absences.
  • Used discretion when handling confidential information.
  • Misc. Personal tasks.

Education

Certificate: Medical Office Assistant - Medical Assisting

Compucollege School of Business
Vancouver, BC
06.1990

High School Diploma -

Penticton Secondary School
Penticton, BC
06.1987

Skills

  • Excellent communication
  • Executive Support
  • Office Management
  • Strong Problem Solver
  • Information confidentiality
  • Calendar Management
  • Professional and mature
  • Travel Arrangements
  • Aim to be 10 steps ahead
  • Proof reading, Editing
  • Event Planning
  • Apple macOS
  • MS Word, PowerPoint, Outlook, Excel, Gmail, Google Drive, YouTube, Zoom, Asana, Slack, Canva
  • Schedule Management & Calendar Planning
  • Travel Booking & Expense reporting
  • Social Media

Timeline

Executive Assistant

R&G Strategic Inc.
06.2023 - Current

Executive Assistant

Isagenix
04.2020 - 04.2022

Executive Assistant to Chief Visionary Officer

Private Company & Isagenix
03.2013 - Current

Executive Assistant & Office Manager

Mediative Performance LP
10.2007 - 10.2012

Contractor - Executive Assistant to Sr. VP of HR

SHAW COMMUNICATIONS INC
12.2006 - 05.2007

Administrative Assistant to the General Manager

Shell Canada
05.2005 - 12.2005

Executive Assistant to Sr. VP Facilities

SHAW COMMUNICATIONS INC
01.2002 - 04.2005

Certificate: Medical Office Assistant - Medical Assisting

Compucollege School of Business

High School Diploma -

Penticton Secondary School

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Denise Herrington