Denise Harpold
Rancho Cucamonga
Summary
Dynamic food server with a proven track record at Black Bear Diner, excelling in cash handling and customer engagement. Recognized for enhancing guest experiences through exceptional service and effective menu recommendations. Committed to maintaining cleanliness and adhering to food safety practices, fostering a welcoming atmosphere and cultivating strong customer relationships.
Overview
6
6
years of professional experience
Work History
Food Server
Black Bear Diner
12.2019 - Current
- Provided exceptional customer service, enhancing guest experiences and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment.
- Assisted in training new team members on restaurant procedures and service standards.
- Processed payments efficiently, handling cash register operations with precision.
- Adapted quickly to high-pressure situations during peak hours, ensuring smooth operations.
- Recommended menu items based on guest preferences, increasing customer engagement.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Education
Bachelor In Criminal Justice - Criminal Justice
Westwood College
UplandSkills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food safety practices
Timeline
Food Server
Black Bear Diner
12.2019 - Current
Bachelor In Criminal Justice - Criminal Justice
Westwood College
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