Denise Gagnon
Penhold Pooper Scooper
Penhold
1
Language
1
Certification
10
years of professional experience
Results-driven entrepreneur with a strong focus on strategic thinking, project management, and customer relations. Successfully navigated economic challenges while launching new product lines and developing impactful marketing strategies.
Work History
Entrepreneur
1 Month- Developed marketing strategies that increased brand awareness and attracted new clients through targeted campaigns.
- Developed marketing strategies that increased brand awareness and through targeted marketing.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Improved customer satisfaction with exceptional project management skills and timely delivery of services.
- Determined business plan, mission statement, and vision. Received top marks in my class.
- Established a successful startup by researching market opportunities, creating a business plan.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Analyzed customer feedback to refine service offerings, ensuring alignment with market demands and preferences.
Laborer
9 Months- Operated various hand and power tools to complete labor tasks efficiently.
- Followed safety protocols consistently to minimize workplace hazards.
- Collaborated with team members to maintain clean and organized workspaces.
- Supported skilled workers by preparing job sites for upcoming projects.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Assistant Manager of Operations
8 Years 3 Months- Implemented new software systems to optimize donation tracking and sales reporting.
- Led training sessions for staff and over 200 volunteers on operational procedures and customer service standards.
- Coordinated with General Manager in different operational issues and promotional activities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Led training sessions for staff on operational procedures and customer service standards.
- Coordinated volunteer scheduling, improving shift coverage and team collaboration.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Designed and implemented a comprehensive loss prevention program in collaboration with Red Deer RCMP, reducing inventory loss by over 80%
Education
Bachelor of Science - Nursing
Skills
Strategic thinking
Entrepreneurial mindset
Team development
Social media management
Innovative mindset
Market analysis
Customer relations
Business acumen
Languages
English
Professional Working
Certification
First Aid
WHIMIS
Timeline
Entrepreneur
Penhold Pooper Scooper
07.2026 - CurrentRead More
Laborer
Temp Agency
04.2025 - 01.2026Read More
Assistant Manager of Operations
Mission Thrift Store
04.2016 - 07.2024Read More
University of Alberta
Bachelor of Science from Nursing
Read More