Denise Fictorie
Central Blissville,NB
Summary
Self-motivated professional successful in seizing viable opportunities for leads and future business. Experienced client service and problem solving. Highly effective and comfortable working with people either in person or virtually. Strong marketing background. Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success by successfully meeting a target that resulted in a Paid Trip.
Overview
22
22
years of professional experience
Work History
Owner/Operator Funeral Home
Sunbury Funeral Home
01.2012 - Current
- Meet with Families when a family member has passed away to assess needs and propose next steps
- Meet with families for pre-need arrangements, suggest options and payments arrangements
- Complete all necessary paperwork, including government documents.
- Write obituaries, contact and organize other professionals needed to complete the arrangements
- Responsible for the accounting using Quickbooks
Pre-Need Counselor
Assurant Life Of Canada - TruStage Life Of Canada
01.2011 - Current
- Developed Leads for future clients thru networking/ Social Media/ and Presentations
- Representing other Funeral Homes (5) as their Pre-Need Counselor
- Assesse client's needs to provide appropriate suggestions regarding their situation
- Educate and provide guidance to clients when considering all the factors in a decision
- Working with a online customer database for follow up on leads
- Enjoy finding the right solution to meet someone's needs
Manager
Omista Credit Union
02.2002 - 10.2012
- Responsible for Branches positive Fiscal performance by setting lending interests rates, budget control, etc
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Reviewed and made decisions regarding owners loans /mortgage application
Education
BBA - Business / Accounting / Marketing Etc
University of New Brunswick
Fredericton, NBLLQP (Licensed in NB & NS)
IFSE Institute
12.2010
Skills
- Verbal and Written Communication (English and French)
- Customer Relations
- Creative Problem Solver
- Account Oversight
- Adaptable and Flexible
- Client Service
- Quality Management Systems
- Sales Growth
- Approachable and Outgoing
- Effective Communicator and Public Speaker
- Management Team Leadership
- Balanced Work Ethic
- Marketing
Timeline
Owner/Operator Funeral Home
Sunbury Funeral Home
01.2012 - Current
Pre-Need Counselor
Assurant Life Of Canada - TruStage Life Of Canada
01.2011 - Current
Manager
Omista Credit Union
02.2002 - 10.2012
BBA - Business / Accounting / Marketing Etc
University of New Brunswick
LLQP (Licensed in NB & NS)
IFSE Institute
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