Denise Febbo
Barrie,ON
Summary
Results-driven professional with extensive experience in service management and team leadership. Proven expertise in service scheduling and problem-solving, enhancing guest experiences and optimizing operations. Strong commitment to fostering motivated teams and achieving operational excellence.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Service Manager
Jack Astor's + Frieda's Beverage Kitchen
Barrie, Ontario
09.2025 - Current
- Enhanced guest satisfaction ratings by actively addressing complaints and implementing effective solutions.
- Addressed guest complaints promptly to improve overall dining experience.
- Hired and trained service staff to drive performance.
- Led scheduling, hiring, and labor management to optimize service efficiency.
- Supervised and trained staff on brand and service standards.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Facilitated seamless operations during service hours as primary contact for staff communications regarding corporate initiatives.
Beverage Manager
Jack Astor's
Vaughan, Ontario
05.2024 - 09.2025
- Managed beverage operations, achieving cost-effectiveness and optimizing bar management.
- Engaged with vendors to procure high-quality products, managing invoicing and return processes effectively.
- Monitored liquor and bar supplies, maintaining accurate inventory records and proactively resolving discrepancies.
- Supported Jack’s Vaughan's recognition as a benchmark for beverage cost efficiency.
Front of House Supervisor
Jack Astor's
Vaughan, Ontario
02.2023 - 05.2024
- Directed front-of-house operations to ensure positive guest experiences through attentive service.
- Supervised daily operations while maintaining high service standards and operational efficiency.
- Trained and mentored staff on customer service techniques and restaurant protocols.
- Upheld safety standards and operating procedures to enhance guest satisfaction.
- Acted as liaison between management and staff to facilitate effective communication.
Bartender
Jack Astor's
Vaughan, Ontario
03.2019 - 05.2024
- Crafted and served diverse cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area during shifts.
- Collaborated with kitchen staff for timely food and drink service.
- Oversaw inventory management by restocking supplies and tracking usage levels to maintain operational flow.
- Trained new bartenders on drink preparation and guest service protocols.
- Implemented responsible alcohol service practices to promote guest safety and compliance.
- Operated cash register and point of sale (POS) system for transactions.
Lead Server
Jack Astor's
Vaughan, Ontario
03.2019 - 05.2024
- Supervised team of servers to enhance dining service efficiency.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Coordinated with kitchen staff to facilitate timely food delivery.
- Managed opening and closing duties to optimize restaurant operations.
- Provided exceptional service to large volumes of daily customers.
- Maintained expertise in menu items, ingredients, and preparation methods for guest assistance.
- Assisted in training new employees on table setting, menu knowledge, and customer service techniques.
Centralized Patient Scheduling & Registration Rep
Orillia Soldier's Memorial Hospital
Orillia, Ontario
01.2022 - 09.2022
- Verified patient information during registration to ensure accuracy and completeness.
- Guided patients in completing registration and gathering necessary documentation to streamline the registration process.
- Collected payments while verifying insurance coverage during appointment scheduling.
- Coordinated with medical staff to enhance patient flow and appointment scheduling.
- Directed incoming calls to appropriate departments or staff to ensure timely responses to patient inquiries.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Educated patients and families on hospital services and policies to enhance their understanding and experience.
- Served as a clerk in outpatient clinic and inpatient pediatric ward, assisting with administrative tasks.
Education
Diploma - Medical Office Administration
Oxford College of Arts, Business, And Technology
Barrie, ON10-2021
Skills
- Service scheduling
- Project management
- Operational efficiency
- Business development
- Cost control
- Office administration
- Team leadership
- Staff motivation
- Problem-solving
- Conflict resolution
- Effective communication
Certification
Smart Serve License
Timeline
Service Manager
Jack Astor's + Frieda's Beverage Kitchen
09.2025 - Current
Beverage Manager
Jack Astor's
05.2024 - 09.2025
Front of House Supervisor
Jack Astor's
02.2023 - 05.2024
Centralized Patient Scheduling & Registration Rep
Orillia Soldier's Memorial Hospital
01.2022 - 09.2022
Bartender
Jack Astor's
03.2019 - 05.2024
Lead Server
Jack Astor's
03.2019 - 05.2024
Diploma - Medical Office Administration
Oxford College of Arts, Business, And Technology