Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Denise Fagan

St. John's,NL

Summary

Versatile and results-driven professional with experience at World Energy GH2, adept in office administration and customer service. Excelled in enhancing user experience and operational efficiency through expert data entry and interpersonal skills. Proven track record in fostering professional relationships and streamlining processes, significantly contributing to team success.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

35
35
years of professional experience

Work History

Administrative Assistant

World Energy GH2
08.2023 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Receptionist

Aesthetics in the Square
09.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Booked, confirmed, modified patients appointments on a daily basis.

System Analyst

ESDC
06.1989 - 04.2021
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Enhanced user experience through the implementation of interface updates and usability improvements.
  • Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
  • Conducted comprehensive system analyses to identify areas for improvement and optimization.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
  • Assessed business requirements to create focused solutions.

Education

Computer Studies

Cabot Institute
St. John's, NL
01-1998

High School Diploma -

O'Donel High School
Mt.Pearl, NL
06-1986

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Administrative support
  • File organization
  • Work well with others and alone
  • Microsoft outlook

Languages

English
Full Professional

Timeline

Administrative Assistant

World Energy GH2
08.2023 - 09.2024

Receptionist

Aesthetics in the Square
09.2022 - 07.2023

System Analyst

ESDC
06.1989 - 04.2021

Computer Studies

Cabot Institute

High School Diploma -

O'Donel High School
Denise Fagan