Denise Estabrooks
Shediac,NB
Summary
Customer-oriented Deli Clerk with several years of hands-on experience preparing food for customers. Versed in safely operating deli equipment and pricing and packaging food items. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success.
Overview
14
14
years of professional experience
Work History
Deli clerk
Sobeys
Shediac, NB
05.2019 - Current
- Served customers at Sobeys deli counter and hotline with friendly, accurate product guidance.
- Sliced meats using commercial deli equipment following safety procedures.
- Prepared salads, pizzas, and ready meals for attractive fresh food displays, enhancing customer appeal.
- Conducted training sessions for new employees, facilitating smooth onboarding and integration into the team.
- Stocked refrigerated cases and rotated products to maintain freshness and presentation.
- Cook and prepare foods for hotline and grab and go service cases.
- Wrapped, labeled, and priced deli items for organized display and efficient customer pickup.
Superviser
Tim hortons
Shediac, NB
09.2012 - 04.2019
- Confirmed menu items and special requests through headset communication
- Assembled beverage and food orders for timely drive-thru service
- Balanced cash drawer and prepared shift payment reports
- Resolved customer concerns with calm, professional service
- Coordinated order flow with kitchen staff and front counter team
- Maintained clean drive-thru station and organized register supplies
- Trained new team members on drive-thru procedures and guest service
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Received payment from customers and made change as needed.
- Maintained knowledge of current menu items, prices, and promotions.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Assisted in training new employees on restaurant procedures and policies.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments at retail checkout using register and card terminal.
- Handled refunds, exchanges, and voids following employer register procedures.
- Performed other duties as assigned by management.
- Prepared dough, batters, and fillings for daily bakery production.
- Baked breads, pastries, and desserts following house recipes and standards.
- Monitored ovens, proofers, and cooling racks during bakery shifts.
- Decorated cakes, cookies, and specialty items for bakery display cases.
- Maintained clean workstations under employer food safety procedures.
- Rotated ingredients and finished products to support fresh bakery service.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
Education
Moncton High School
Moncton, NBSkills
- Food preparation
- Meat slicing
- Salad preparation
- Cooking
- Platter and tray preparation
- Product labeling
- Product knowledge
- Food safety
- Safe food handling practices
- Food safety standards
- Sanitation procedures
- Equipment operation
- Equipment safety
- Product stocking and rotation
- Customer service
- Employee training
- Team collaboration
- Flexible availability
- Product stocking and rotation
Timeline
Deli clerk
Sobeys
05.2019 - Current
Superviser
Tim hortons
09.2012 - 04.2019
Moncton High School