Denise Escobedo
Fresno
Summary
I would like to become part of a company where my efforts to assist others are needed. A place where my work ethic can be expanded while providing exceptional customer service to my consumer.
Overview
14
14
years of professional experience
Work History
Member Service Associate
Self-Help Federal Credit Union
02.2025 - Current
- Provided exceptional member support, resolving inquiries and issues efficiently.
- Assisted members with account management, ensuring accurate information dissemination.
- Operated various banking software systems to process transactions and maintain records.
- Educated members on credit union products and services, enhancing member engagement.
Account Manager
Zinc Auto Finance
09.2022 - 11.2024
- Ensured excellent client service.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients.
- Facilitated seamless payment transactions.
- Guided team to achieve goals on time.
- Managed debt recovery through collection calls.
Store Manager of Operations
ACE Cash Express Inc.
07.2011 - 09.2022
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed inventory levels effectively.
- Conducted training sessions for incoming staff.
- Enhanced fraud detection strategies.
- Oversaw allocation of monetary resources efficiently.
- Facilitated customer check cashing needs promptly.
- Conducted comprehensive store audits to ensure compliance.
- Facilitated efficient processing of loans.
Education
High School Diploma - General Studies
Fresno High School
Fresno, CASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Account oversight
- Issue resolution
- Team Training
- Documentation and reporting
- Marketing
Languages
Fluent in Spanish
Timeline
Member Service Associate
Self-Help Federal Credit Union
02.2025 - Current
Account Manager
Zinc Auto Finance
09.2022 - 11.2024
Store Manager of Operations
ACE Cash Express Inc.
07.2011 - 09.2022
High School Diploma - General Studies
Fresno High School