Denise Duhamel
Halifax,NS
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 32-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in province of NS. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Mental Health and Addictions specialty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Youth Health Centre Coordinator position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Nurse Coordinator
IWK Health Centre
Halifax, NS
07.2014 - Current
- Created individualized care plans for patients and worked with medical professionals to come up with treatment and discharge options.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Recorded details regarding therapies to keep patient charts updated.
- Worked at least 24 hours per month as floor nurse to maintain clinical proficiency
- Managed 20 nurses and nursing activities in 24-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
Clinical Leader, Operations
IWK Health Centre
Halifax, NS
01.2013 - 07.2014
- Managed over 20 staff members and was responsible for assigning staff according to departmental and client needs, being mindful of each individual staff member's skill set.
- Developed and maintained relationships with external vendors and suppliers. Ordering food purchases for care areas following Canada's Food Guide and any individual food sensitivities or allergies
- Assisted in supervision, orientation, training, mentoring, coaching and direction of clinical staff.
- Developed systems and procedures to improve operational quality and team efficiency.
- Coordinated admissions of clients to care areas, involving families/care givers, community partners and assigned treatment team
- Facilitated therapeutic groups for clients experiencing mental health, behavioral and cognitive developmental concerns
- Coordinated Pre-Admission assessments, progress and transfer case conferences
- Developed plan of care with client and families/care givers
- Supervised operations staff and kept employees compliant with company policies and procedures
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Assisted in supervision, orientation, training, mentoring, coaching and direction of clinical staff
- Developed and maintained relationships with external vendors and suppliers
- Assigned staff according to departmental needs and assigned coverage for staff absences
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Directed initiatives to improve work environment, company culture or overall business strategy
- Conducted performance evaluations and recommended appropriate merit increases
Staff Nurse, Adolescent Centre for Treatment
IWK Health Centre
Halifax, NS
03.2012 - 06.2012
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Established and maintained relationships with youth, families and community partners.
- Provided crisis intervention and emotional support to youth.
- Created and implemented individualized plans for individual youth.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Assessed physical, psychological, physiologic, and cognitive status of patients
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions
Clinical Team Leader
IWK Health Centre
Halifax, NS
01.2009 - 03.2012
- Assisted clients with symptom and issue reduction for issues such as depression, stress management and emotional dysregulation.
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
- Contributed to financial health of organization by managing delivery of billable services.
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Assisted in supervision, orientation, training, mentoring, coaching and direction of clinical staff.
- Conducted performance evaluations and recommended appropriate merit increases.
- Assigned staff according to departmental needs and assigned coverage for staff absences.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Investigated and resolved issues affecting hospital operations and patient care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements
- Fostered staff development and competency through supervision, coaching, trainings and team meetings
Education
Some College (No Degree) - Nursing
Sydney City School of Nursing
Sydney, NSSkills
- Microsoft Word
- Crisis Prevention Intervention
- Accurate Documentation
- Medical Histories and Vital Statistics
- Patient Health Information Access
- Nursing Plan Development
- Active Listening
- Critical Thinking
- Complex Problem-Solving
- Immunizations and Vaccinations
- Community Program Referrals
Additional Information
Professional Development
IWK Health Centre, Mental Health and Addictions
- Trauma-informed Care Committee
-Psychologically Safe Work Environment, sub-committee
-Safe Surroundings Policy Group
-Adolescent Integration Committee
-Preceptor/Advanced Preceptor Training
- Flu Immunization champion 2009-2014
Timeline
Nurse Coordinator
IWK Health Centre
07.2014 - Current
Clinical Leader, Operations
IWK Health Centre
01.2013 - 07.2014
Staff Nurse, Adolescent Centre for Treatment
IWK Health Centre
03.2012 - 06.2012
Clinical Team Leader
IWK Health Centre
01.2009 - 03.2012
Some College (No Degree) - Nursing
Sydney City School of Nursing
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