Denise Clark
Stony Plain,Canada
Summary
Experienced and motivated Customer Service Specialist with over 20 years experience in the food service industry, office setting and emergency medicine. Adept at leading and problem solving and scrupulous about following all company guidelines and protocols. Highly competent communicator, skilled in multi tasking in fast paced environments.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Mr.Mikes Steakhouse Casual
Stony Plain , AB
11.2022 - 02.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
Administrative Assistant
The Child Club Daycare
Stony Plain , AB
05.2022 - 09.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responded to customer issues to provide immediate resolution and improve retention.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Emergency Medical Responder
Oilfield Medical Services
Hinton , AB
06.2004 - 03.2019
- Responded quickly and accurately in emergency situations with appropriate decision-making skills.
- Transported patients to medical facilities in emergency vehicles.
- Provided basic life support services according to established protocols.
- Completed required forms for each call including incident reports and medical documentation.
- Attended regular training sessions in order to maintain certification requirements.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Education
License Certificate - Emergency Medicine
Alberta Health And Safety Training Institute
Calgary, AB01-2004
High School Diploma -
Dr.E.P.Scarlet
Calgary, ABSkills
- Work Ethic
- Multitasking
- Problem Resolution
- Adaptability
- Energetic
- Customer Service
- Relationship Building
Timeline
Server/Bartender
Mr.Mikes Steakhouse Casual
11.2022 - 02.2024
Administrative Assistant
The Child Club Daycare
05.2022 - 09.2022
Emergency Medical Responder
Oilfield Medical Services
06.2004 - 03.2019
License Certificate - Emergency Medicine
Alberta Health And Safety Training Institute
High School Diploma -
Dr.E.P.Scarlet
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