Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Denise Chadney

Virden,MB

Summary

Team leader in operations management, bringing 16 years of insurance industry knowledge, finding efficient and effective operational strategies. Proficient at team building, staff development, and effective team mentoring. Skilled at fostering a collaborative team environment, my approach prioritizes efficiency and operational excellence without compromising on employee engagement. Having developed and managed a successful department for over 4 years with a team of 7 individuals with no staff turn over.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager Processing Operations

Westland Insurance
10.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies carried over from acquisition
  • Signed up entire Central Admin department to be Powerusers to help with multiple office transition from TBW to Acturis
  • Maximized performance by monitoring daily activities, running audits and mentoring team members
  • Onboarded new employees with training and new hire documentation / Portals / Logins
  • Prioritize and assign incoming requests, and delegate as needed
  • Convene and lead regular team meetings with team and ensure initiatives are implemented effectively. Conduct annual performance reviews for all direct reports, Mentor team members and organize training sessions
  • Member of CSIO's eDocs Implementation UAT Steering Committee

Administrative Manager Operations

Andrew Agencies Ltd
09.2008 - 10.2023
  • Improved office efficiency by developing and implementing streamlined administrative processes and procedures
  • Heavily involved in numerous M & A's over the last 16 years
  • Onboarding and offboarding organization employee's
  • Worked directly with Insurance Companies and CSIO on downloads / broker codes
  • ISL Learning / Captus organization subscription for CE credits for offices in three provinces
  • Working alongside accounting on reconciles, AR, AP, commissions, company and client statements.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Facilitated successful cross-departmental collaborations with office management, brokers, and administrative members. Fostering positive working relationships between team members.

Skills

  • Staff Development
  • Operations Management & Development
  • Onboarding & Offboarding
  • Strategic Planning
  • Level 3 license, CAIB
  • Proficient at MS Office, Excel, Word & multiple company portals
  • Ability to train, lead, and motivate a team
  • Administrative Organization / Contract management
  • Technical Support
  • Policy Analysis
  • Procedure Development
  • Enterprise Portals

Certification

  • Canadian Accredited Insurance Broker, CAIB - 2019

References

Clint Smith  

Vice President Commercial Lines SK / MB

clsmith@westlandinsurance.ca

204-748-4807


Darren Grimes

Branch Manager Weyburn, SK (Region J) 

dgrimes@westlandinsurance.ca

306-842-6581


Jamie Barkley 

Insurance Administrator Virden, MB ( Region N)

jbarkley@westlandinsurance.ca

204-748-2364

Timeline

Manager Processing Operations

Westland Insurance
10.2023 - Current

Administrative Manager Operations

Andrew Agencies Ltd
09.2008 - 10.2023

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Denise Chadney