Denise Carty
Crysler,ON
Summary
Liaison between Lenders, Lawyers, Appraisal Management companies, homeowners and Appraisers. Strong customer service skills. Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks. Self-confident and personable with proven leadership skills.
Overview
29
29
years of professional experience
Work History
Administration Executive
Carty Appraisals
10.2013 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Developed comprehensive training programs, increasing employee competence and reducing turnover rates.
- Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
- Implemented document management systems, maintaining organized records for easy access and retrieval.
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
- Actively participated in professional development opportunities staying current with industry trends and best practices.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Customer Service Manager
PSINet
08.1999 - 08.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Auditor
Canada Post
01.1996 - 08.1999
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Education
Medical Assistant - Medical Administrative Assistant
Heritage College
OttawaAccounting/Bookeeping - Accounting
Heritage College
OttawaHigh School Diploma -
LaSalle Secondary School
Kingston, ON06.1988
Skills
- Customer Service
- Organizational Management
- Scheduling appointments
- Office Management
- Payroll Processing
- Records Maintenance
- Document Control
- Report Preparation
Languages
English
Native or Bilingual
Timeline
Administration Executive
Carty Appraisals
10.2013 - Current
Customer Service Manager
PSINet
08.1999 - 08.2013
Auditor
Canada Post
01.1996 - 08.1999
Medical Assistant - Medical Administrative Assistant
Heritage College
Accounting/Bookeeping - Accounting
Heritage College
High School Diploma -
LaSalle Secondary School
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