Denise Carroll
Happy Valley-Goose Bay,NL
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Operations Manager
Pikes home hardware
Happy Valley-Goose Bay, NL
06.2017 - Current
- Managed daily operations and ensured efficient workflow at Pikes home hardware.
- Supervised staff training and development to enhance team performance.
- Implemented inventory management systems for improved stock control.
- Developed and enforced safety protocols to maintain workplace standards.
- Streamlined processes to reduce operational costs and improve efficiency.
- Led team meetings to communicate goals and address challenges effectively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
Excellence In Retail Management - Retail Management Program
Graff Retail
04.2024 - 06.2024
Ics Canada
Westmount, QCSkills
- Inventory management
- Workflow optimization
- Safety compliance
- Team leadership
- Conflict resolution
- Time management
- Multitasking
- Efficiency
References
References available upon request.
Timeline
Excellence In Retail Management - Retail Management Program
Graff Retail
04.2024 - 06.2024
Operations Manager
Pikes home hardware
06.2017 - Current
Ics Canada