Denise Bury
Burlington,ON
Summary
Adept at maintaining high standards of cleanliness and customer satisfaction, demonstrated during my tenure at Comfort Inn & Suites. Leveraged teamwork and housekeeping expertise to enhance guest experiences, achieving efficient room turnovers and fostering a welcoming atmosphere. Skilled in customer service, I consistently contributed to repeat business and positive guest feedback.
Overview
2018
2018
years of professional experience
Work History
Housekeeper
Comfort Inn & Suites
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Store Front Staff Member / Baker
Tim Hortons
Burlington, ON
03.2009 - 02.2018
- Operated cash registers, accepting payment and making change.
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
- Trained new employees on company policies, procedures and best practices for consistent performance across the team.
- Maintained visual appeal of storefront by regularly cleaning windows, arranging merchandise, and updating signage.
- Increased repeat business through friendly interactions, attentive service, and remembering customer preferences.
- Helped set up displays and arranged merchandise to promote sales.
- Resolved customer complaints professionally, ensuring prompt resolution and ongoing customer loyalty.
- Ensured timely restocking of shelves for easy access to products during peak shopping hours.
Education
High School -
General Brock
Burlington, ONSkills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
Languages
English
Professional Working
Timeline
Store Front Staff Member / Baker
Tim Hortons
03.2009 - 02.2018
Housekeeper
Comfort Inn & Suites
High School -
General Brock