Denise Brett
Windsor,ON
Summary
Reliable Mentor prepared to take on new role focused on developing emotional, social and life skills. Strengths include communication, activity planning and problem solving. Well-versed in working with children/youth.
Overview
2
2
years of professional experience
Work History
Service Writer
Performance Ford Lincoln
Windsor, ON
03.2023 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Arena Attendant
Town of Lakeshore
Lakeshore, ON
08.2022 - Current
- Maintained cleanliness of the facility by sweeping, mopping, vacuuming, and cleaning restrooms throughout events.
- Performed regular maintenance and cleaning of Zamboni machines.
- Inspected Zamboni equipment for any potential issues or problems.
- Operated Zamboni to resurface ice rinks for hockey games and other events.
Education
General Academics
Walkerville Collegiate Institute
Windsor, ON06-1989
Skills
- Communicating With Clients
- Strong Organization
- Technical Knowledge
- Customer Service Expertise
- Group and Individual Instruction
- Positive Reinforcement
- Group Facilitation
- Team Development
- Safety Oversight
- Team Training
- Sound Judgment
- Athlete Development
- Refereeing and Coaching
- Building Maintenance
Affiliations
- Volunteer Driver for Windsor Essex County Children's Aid Society 2010 - 2012
- Non parental coach of girls hockey at Sunparlour Female Hockey Association 2012 - 2018
- Hockey Official and Supervisor for Windsor Essex County Referee's Association
Accomplishments
- Royal Arcanum Recipient for Outstanding Female Athlete for Windsor/Essex County High Schools.
- All-city athlete in basketball, volleyball, track & field and soccer.
- Windsor Essex County Slo-Pitch Hall of Fame Inductee in 2018
References
References available upon request.
Timeline
Service Writer
Performance Ford Lincoln
03.2023 - Current
Arena Attendant
Town of Lakeshore
08.2022 - Current
General Academics
Walkerville Collegiate Institute
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